Denise Miller
Summary
Highly enthusiastic customer service professional with 19 years client interface experience.
Overview
23
23
years of professional experience
Work History
Customer Service
Health Smart
Charleston, West Virginia
01.2012 - 11.2013
Deputy Claims Manager
Wokers Compensation
Charleston, West Virginia
05.1996 - 12.2004
Customer Service/Sales
DIAL AMERICA
Charleston, West Virginia
03.1995 - 12.2000
Medical Administrative Assistant
Womens and Childrens Hospital
Charleston, West Virginia
04.1991 - 03.1996
Education
High School Diploma - General
Scott High School
1988
Medical Lab Assistant/EKG Technician
Boone Career Center
1988
Associate of Applied Science - Medical Administrative Assistant
West Virginia Junior College
1991
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Energetic work attitude
- Courteous demeanor
- Sharp problem solver
- Top sales performer
- Adaptive team player
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
Timeline
Customer Service
Health Smart
01.2012 - 11.2013
Deputy Claims Manager
Wokers Compensation
05.1996 - 12.2004
Customer Service/Sales
DIAL AMERICA
03.1995 - 12.2000
Medical Administrative Assistant
Womens and Childrens Hospital
04.1991 - 03.1996
High School Diploma - General
Scott High School
Medical Lab Assistant/EKG Technician
Boone Career Center
Associate of Applied Science - Medical Administrative Assistant
West Virginia Junior College