Denise Mims
DESOTO
Summary
Dedicated Hospitality Manager with expertise in workforce scheduling, employee training, and guest relations. Proven ability to enhance operational efficiency and ensure health and safety compliance.
Results-driven professional with over 10 years in customer service and hospitality management. Skilled in training initiatives and logistics coordination, with a track record of improving guest satisfaction and streamlining communication across departments.
Overview
40
40
years of professional experience
Work History
Hospitality Manager
Oak Gardens Church
Dallas, TX
05.2019 - 03.2023
- Oversaw daily operations of hospitality services, ensuring high-quality guest experiences.
- Created and launched targeted training initiatives aimed at improving staff performance in service delivery.
- Coordinated logistics for events, managing catering, setup, and vendor relationships.
- Streamlined communication between departments to improve operational efficiency and guest satisfaction.
Senior Customer Service Representative
FedEx Express
Lancaster, TX
03.1983 - 03.2019
- Guided junior representatives to elevate team performance and optimize customer service delivery.
- Streamlined order processing procedures, reducing response time and improving customer satisfaction.
- Facilitated resolution of intricate customer inquiries to enhance overall customer satisfaction.
- Led training sessions for new hires, ensuring comprehensive understanding of systems and processes.
Education
No Degree - Accounting And Finance
Prairie View A&M University
Prairie View, TXNo Degree - Marketing Management
University of Arizona Global Campus
Chandler, AZSkills
- Workforce scheduling
- Employee training
- Guest relations coordination
- Health and safety compliance
Timeline
Hospitality Manager
Oak Gardens Church
05.2019 - 03.2023
Senior Customer Service Representative
FedEx Express
03.1983 - 03.2019
No Degree - Accounting And Finance
Prairie View A&M University
No Degree - Marketing Management
University of Arizona Global Campus