Shawnpaul Chavannes

Jamaica,NY

Summary

Experienced professional with a proven track record of successfully managing daily operations and coordinating teams. Recognized for ability to collaborate effectively and achieve results in fast-paced environments. Possesses strong problem-solving and conflict resolution skills, ensuring optimal workflow and addressing challenges. Highly adaptable, known for reliability and proactive approach in meeting shifting demands.

Overview

years of professional experience

Work History

Experience Specialist / Hospitality Team Member

Starbucks Reserve Roastery

Manhattan, NY

04.2025 - Current

Enhanced guest experiences by providing personalized service and product knowledge.
Collaborated with team to streamline operational processes and improve overall efficiency.
Crafted and served a diverse range of cocktails, ensuring high-quality presentation and taste.
Prepared high-quality espresso and specialty coffee beverages consistently.
Trained new baristas on beverage preparation and customer service protocols.
Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Handled cash transactions accurately, contributing to daily financial accountability.

Operations Lead

Le Cafe Coffee

Manhattan, NY

07.2023 - 11.2024

Trained and mentored new baristas in beverage preparation and customer service standards.
Supervised daily operations to ensure smooth workflow and optimal service delivery.
Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Scheduled staff shifts strategically to align with peak business hours and operational needs.

Barista/Shift Supervisor

La Boulangerie

Queens, NY

01.2022 - 02.2023

Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.

Education

Associate of Applied Business -

Bergen Community College

Paramus, NJ

06-2016

Skills

Customer Service Expertise
Occupational Safety Management
Workforce Skill Enhancement
Workforce Scheduling
Sales Expertise
Risk Management Protocols
Store Operational Procedures

Collaborative Problem Solving
Key Holder
Food Safety Compliance
Effective Communication
Team Management
Consistent On-Schedule Performance

Timeline