Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denise Morales

Naples

Summary

Dynamic professional with a proven track record at Publix and Wellpath, excelling in customer service and behavioral strategies. Skilled in fostering client relationships and resolving issues, achieving high satisfaction levels. Expertise in data collection and reinforcement strategies enhances team collaboration and client progress. Demonstrates exceptional problem-solving and social skills development, contributing to positive outcomes. Multitask and prioritizes workloads with little or no supervision.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Publix
03.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

RBT

Wellpath Behavioral and Psychological Services LLC
02.2023 - 02.2024
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
  • Promoted socialization and peer interaction with group activities and play-based learning.
  • Documented behavioral data accurately, contributing to better-informed treatment adjustments.

Education

One Year of College Credits -

Florida SouthWestern State College
Fort Myers, FL

Registered Behavior Technician -

Camsa Behavior Therapy Inc
Miami, FL
01-2022

High School Diploma -

Gulf Coast High School
Naples, FL
05-2017

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Data collection
  • Social skills development
  • Reinforcement strategies
  • Behavior reduction strategies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

RBT

Wellpath Behavioral and Psychological Services LLC
02.2023 - 02.2024

Customer Service Associate

Publix
03.2016 - Current

One Year of College Credits -

Florida SouthWestern State College

Registered Behavior Technician -

Camsa Behavior Therapy Inc

High School Diploma -

Gulf Coast High School

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Denise Morales