Denise Naccarato
Bloomington
Summary
Results-driven Postmaster with extensive experience in postal operations. Known for exemplary time management and organizational skills, contributing to streamlined processes, improved team performance, safety and industry regulations.
Overview
35
35
years of professional experience
Work History
Postmaster
United States Postal Service
2015.06 - Current
- Supervised daily operations to ensure timely processing and delivery of mail and packages.
- Managed staff scheduling and training programs to enhance team performance and service quality.
- Monitored compliance with postal regulations and safety standards to mitigate operational risks.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction with postal services.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
Supervisor of Customer Services
United States Postal Service
2005.11 - 2015.06
- Led customer service operations, ensuring timely resolution of inquiries and complaints.
- Coordinated team schedules, optimizing resource allocation for peak service periods.
- Oversaw compliance with USPS policies, maintaining high levels of operational integrity and accountability.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
City Carrier
United States Postal Service
1998.01 - 2005.11
- Delivered mail and packages to designated routes efficiently and accurately.
- Managed daily vehicle maintenance checks to ensure safe operation.
- Maintained accurate records of deliveries and customer interactions.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Debt Collector
Empire Adjustment Bureau
1991.07 - 1998.01
- Negotiated payment plans with clients to recover outstanding debts efficiently.
- Developed and maintained detailed records of collections activities using proprietary software.
- Analyzed client accounts to identify patterns and optimize collection strategies.
Education
Bachelor of Science - Business Administration
Marist College
Poughkeepsie, NY1991-05
Associate of Science - Business Administration
Ulster County Community College
Stone Ridge, NY1989-05
Skills
- Safety procedures
- Deadline oriented
- Employee training
- Customer-oriented
- Workload management
- Security protocols
- Policy compliance
- Professional demeanor
- Labor relations
- Stock control
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Cash handling
Timeline
Postmaster
United States Postal Service
2015.06 - Current
Supervisor of Customer Services
United States Postal Service
2005.11 - 2015.06
City Carrier
United States Postal Service
1998.01 - 2005.11
Debt Collector
Empire Adjustment Bureau
1991.07 - 1998.01
Bachelor of Science - Business Administration
Marist College
Associate of Science - Business Administration
Ulster County Community College