Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Denise Navarro

Napa,CA

Summary

Dynamic Operational Manager and licensed Real Estate Professional with a proven track record at Crown Vacation Rentals, excelling in customer service and operations management. Enhanced guest satisfaction through proactive issue resolution and effective budgeting. Skilled in decision-making and team leadership, I successfully negotiated better vendor pricing, driving improved service levels and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operational Manager

Crown Vacation Rentals
06.2020 - Current
  • Working with Streamline booking system to coordinate multiple properties' nightly rentals, setup listing in OTAs, managed the County permits, coordinated the monthly billing for owners in the rental program, and invoicing for items purchased or service vendors.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution. I was the virtual "front desk" for guests' inquiries and on the spot help with their questions.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.

Licensed Real Estate Assitant

Randy Gularte, Broker
10.2015 - Current
  • Managed listings and escrows; requires CAR paperwork, file compliance and communications.
  • Organized listings from scheduling the photographer to holding the Brokers Open House
  • Maintained escrow files with clients; acquiring signatures, setting up inspections, staging, and organizing IO Disclosures files for broker compliance.
  • Transaction Coordinator


Real Estate Mortgage and Property Rental Manager

Golden Property Mgt
08.2006 - 01.2014
  • I was a licensed mortgage loan officer. Acquired loans for refinance and purchases of Palm Springs area properties and new clients.
  • I was a Rental Property Manager for Canadian and Pacific Northwestern owners of vacation homes in Palm Springs Area
  • Managed the properties in scheduled maintenance and cleaning.
  • Found leads for guests, wrote up the rental agreements, managed the guests and their needs.
  • Over saw the remodel and staging of the rental properties.

Education

Bachelor of Science - Social Sciences And Education

San Jose State University
San Jose, CA
06-1976

Skills

  • Customer service
  • Operations management
  • Decision-making
  • Team leadership
  • Accounting

Certification

California Real Estate License # 01063153 since 1986


Timeline

Operational Manager

Crown Vacation Rentals
06.2020 - Current

Licensed Real Estate Assitant

Randy Gularte, Broker
10.2015 - Current

Real Estate Mortgage and Property Rental Manager

Golden Property Mgt
08.2006 - 01.2014

Bachelor of Science - Social Sciences And Education

San Jose State University

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Denise Navarro