Denise Peralta
Brooklyn,NY
Summary
Bilingual student, current barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and customer satisfaction. Enjoy conversing with customers in order to create a friendly and positive experience. Excited to expand my work experience.
Overview
2
2
years of professional experience
Work History
Barista
New York Marriott Marquis- Starbucks
Manhattan , NY
2022.11 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Collected payments and provided accurate change.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
Barista
Starbucks
Manhattan , NY
2021.10 - 2022.05
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Associate of Applied Science - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY2024-07
Skills
- Cash Handling
- Ordering Procedures
- Coffee Expertise
- POS Systems
- Espresso Machine Operation
- Food Preparation
- Positive and Professional
- Active Listener
- Fluent in Spanish
- Safe Food Handling
Timeline
Barista
New York Marriott Marquis- Starbucks
2022.11 - Current
Barista
Starbucks
2021.10 - 2022.05
Associate of Applied Science - Business Management
Borough of Manhattan Community College of The City University of New York
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