Denise Perez
Austin
Summary
Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Familiar with patients rights and assistance programs. Friendly team player with talent for operating in fast-paced, dynamic environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Member Advocate I
Centene
01.2019 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions for our members.
- Entered details into computer systems and managed database of information.
- Worked Texas State Complaints
- Advocated for patient rights and access to support resources in healthcare settings.
Legal Advisor
Alorica
03.2013 - 09.2018
District Specialist Tier 2 Level 2
Customer Services Rep
ACS Texas Medicaid Healthcare Partnership
10.2010 - 07.2012
and out of state providers.
codes, referrals and account receivables.
Education
High School Diploma -
Del Valle High School
Del Valle, TX08.2008
Skills
- Proactive Problem Solving
- Database Coordination
- Trend Tracking
- Organized Nature
Additional Information
Internship
Austin, TX
April 2010 to May 2010
120 Hours completed
Calling and verifying benefits and checking claims status.
Filling EOB's.
Timeline
Member Advocate I
Centene
01.2019 - Current
Legal Advisor
Alorica
03.2013 - 09.2018
Customer Services Rep
ACS Texas Medicaid Healthcare Partnership
10.2010 - 07.2012
High School Diploma -
Del Valle High School