Denise Peters
Medical Receptionist
McKinney,TX
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings with a proven track record at Plano IVF, LLC, enhancing patient satisfaction and streamlining front desk operations. Skilled in Microsoft Office and adept at fostering strong patient relations, I excel in workflow optimization and problem-solving, ensuring high-quality administrative support and confidentiality. Knowledgeable in schedule, records, and front desk management.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Medical Receptionist
Plano IVF, LLC
Plano, TX
05.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Legacy ER & Urgent Care
Allen, TX
09.2022 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Pharmacy Technician Extern
Walgreens Pharmacy
Las Vegas, Nevada
10.2020 - 11.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Ensured medication safety by diligently reviewing prescription orders and identifying potential drug interactions or errors.
Education
High School Diploma -
Richland Collegiate High School
Dallas, TX 08.2016 - 05.2018
Associate of Arts -
Richland College
Dallas, TX 01.2016 - 05.2018
Skills
Front desk operations
Microsoft office
Medical office administration
Telephone etiquette
Patient registration
Patient scheduling
Records management
Workflow optimization
Patient relations
Communication
Adaptability
Problem-Solving
Certification
Basic Life Support
Timeline
Basic Life Support
01-2025
Medical Receptionist
Plano IVF, LLC
05.2023 - Current
Medical Receptionist
Legacy ER & Urgent Care
09.2022 - 04.2023
Pharmacy Technician Extern
Walgreens Pharmacy
10.2020 - 11.2020
High School Diploma -
Richland Collegiate High School
08.2016 - 05.2018
Associate of Arts -
Richland College
01.2016 - 05.2018
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