Denise Polite
Savannah,GA
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Texas Roadhouse. Proven ability to enhance guest experiences through effective multitasking and relationship management. Adept at cash handling and problem-solving, consistently delivering high-quality service while maintaining a professional appearance in fast-paced environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Concierge
Sea Island Resort
03.2022 - 08.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Server
Cracker Barrel
12.2021 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Science - Psychology
College of Coastal GA
Brunswick, GA12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Relationship management
- Multitasking and organization
- Reliable and responsible
- Problem-solving
Timeline
Server
Texas Roadhouse
07.2024 - Current
Concierge
Sea Island Resort
03.2022 - 08.2024
Server
Cracker Barrel
12.2021 - 08.2024
Bachelor of Science - Psychology
College of Coastal GA
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