Denise Ramirez
Schiller Park,IL
Summary
Organized Front Desk Coordinator with a background in managing high-traffic lobbies and ensuring seamless office operations. Have experience in handling scheduling, administrative duties, and customer service for businesses of varying sizes. Strengths include superior multitasking ability, strong interpersonal skills, and problem-solving capabilities. Strive to create welcoming environments that improve overall efficiency and client satisfaction.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Front Desk Coordinator
Greater Chicago for Advanced Surgery
Des Plaines, Illinois
02.2026 - Current
- Supervised front desk staff, ensuring effective shift coverage and operational continuity.
- Resolved customer complaints promptly, fostering positive guest experiences through a friendly demeanor.
- Coordinated daily office operations, enhancing administrative workflows for improved service delivery.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Coordinated surgery schedules with surgeons, patients, and operating rooms.
- Reviewed CPT and ICD codes to check accuracy for billing.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Patient Service Representative
Greater Chicago for Advanced Surgery
Des Plaines, Illinois
09.2025 - 02.2026
- Managed high volume of incoming calls, delivering exceptional customer service to ensure patient satisfaction.
- Scheduled appointments and coordinated patient check-in using practice management systems.
- Resolved scheduling inquiries and guided patients through registration process to enhance visit efficiency.
- Communicated with patients and surgical staff to support smooth visit coordination.
- Verified insurance information and collected patient forms for surgical visits.
- Educated patients on payment options, billing policies, and procedures to improve understanding and compliance.
- Obtained proper authorization and identification to release confidential medical records.
- Verified visitor credentials and issued identification badges to ensure security at reception.
- Handled customer payments to ensure transaction completion and customer satisfaction. and issued receipts for transactions.
Medical Receptionist
ThriveMD
Schaumburg, IL
07.2024 - 09.2025
- Greeted and assisted patients, scheduled appointments, and managed patient records, ensuring compliance with HIPAA regulations.
- Coordinated front desk operations, supporting sales transactions through accurate invoicing and balance tracking.
- Managed social media content across Instagram, TikTok, Facebook, and X, enhancing patient engagement and communication.
- Shipped orders placed via phone and website to ensure timely delivery.
- Opened office each day to prepare for operations. each morning to prepare for daily operations. and completed closing paperwork and procedures daily.
- Maintained cleanliness of front desk areas for a welcoming environment. and organization of front desk areas throughout the day. and organized at all times.
Lead Customer Service Coordinator
DQS Inc
Schaumburg, IL
04.2021 - 07.2023
- Oversaw daily service operations, resolving customer inquiries with a 90% satisfaction rate
- Developed relationships with customers to improve service quality. to enhance service quality. to ensure satisfaction.
- Coordinated with departments to finalize purchase orders and maintained client accounts through internal portal management.
- Mentored team members in a fast-paced environment, fostering skill enhancement and collaboration.
Customer Service Representative
Dovenmuehle Mortgage
Lake Zurich, Illinois
12.2020 - 04.2021
- Handled complex mortgage-related inquiries in a high-volume ACD call center.
• Achieved 95% customer satisfaction through effective resolution and professionalism.
• Accurately documented interactions in CRM systems to support client follow-ups.
- Responded to customer billing inquiries, ensuring clarity and adherence to established call center scripts.
- Documented customer interactions in service logs to facilitate accurate future reference and follow-up.
Cashier Team Lead
Coach
Rosemont, Illinois
04.2016 - 10.2018
- Managed POS systems and cash handling while mentoring junior staff to enhance team performance. • Conducted inventory checks and assisted in merchandising strategies.
- Conducted cash drawer counts at the end of each shift to ensure accuracy., receipts, and end-of-shift register reconciliation.
- Managed POS systems, cash handling, and mentored junior staff.• Conducted inventory checks and assisted in merchandising strategies.
- Scanned merchandise items at checkout to ensure accurate pricing. and verified pricing, discounts, and promotional offers.
- Maintained cleanliness of checkout areas to provide a welcoming environment., stocked supplies, and organized registers.
- Coordinated with sales associates and supervisors to support smooth store operations and improve customer service.
Education
Associate of Arts - Business Management
Triton College
River Grove, IL 08.2016 - 12.2018
Fashion Business
Columbia College
Chicago, IL 09.2014 - 04.2015
Skills
- Patient Engagement
- Credentialing systems
- Practice Management Systems
- Administrative skills
- Organizational & Time Management
- Customer Service & Upselling
- Team leadership
- Problem Solving & Adaptability
- Fluent in English and Spanish
Timeline
Front Desk Coordinator
Greater Chicago for Advanced Surgery
02.2026 - Current
Patient Service Representative
Greater Chicago for Advanced Surgery
09.2025 - 02.2026
Medical Receptionist
ThriveMD
07.2024 - 09.2025
Lead Customer Service Coordinator
DQS Inc
04.2021 - 07.2023
Customer Service Representative
Dovenmuehle Mortgage
12.2020 - 04.2021
Associate of Arts - Business Management
Triton College
08.2016 - 12.2018
Cashier Team Lead
Coach
04.2016 - 10.2018
Fashion Business
Columbia College
09.2014 - 04.2015