Denise Rubalcava

- Coordinated patient scheduling, check-in, check-out and payments for billing.

- Verified patient's insurances while maintaining HIPPA regulations

- Navigate calls as appropriate or takes detailed messages, refill requests and referral information.

- Retrieves/files patient charts following established procedures as needed

- Determines total charges for visit and calculates patient financial responsibility per established policies and procedures.

- Coordinated provider schedules while accurately scheduling followup appointments and tasks,

- Greeted families in a welcoming manner

Checked in visitors/ patients

- Helped the role of admit schedules with surgeries and procedures

- Checked in and assisted procedures.

- Communicated with various departments (Radiology, and ICU etc)

- Accurately followed policy codes and HIPPA regulations.

- Helped customers finalize purchases

- Answered inquiries, price matches and locate items

- Handled system transactions including several forms of payments.

- Prepared and delivered orders with Drive Up System.