Denise Shoemaker
Spring Hill,FL
Summary
Adept at delivering exceptional customer service and fostering a collaborative work environment, I excelled in high-volume dining settings at Southern Hills Country Club. My expertise in cash handling and guest engagement, coupled with a strong work ethic, significantly enhanced guest experiences and team productivity.
Overview
30
30
years of professional experience
Work History
Server
Southern Hills Country Club
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Whiskey Joe's Bar & Grill
01.2021 - Current
- Consistently ensured top-notch service quality when attending to multiple tables concurrently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of Applied Arts - Liberal Arts
SUNY Broome Community College
Binghamton, NY06.1989
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Memory retention
- Menu memorization
- High volume dining
- Team collaboration
- Sales expertise
- Sales techniques
Timeline
Server
Southern Hills Country Club
12.2024 - Current
Server
Whiskey Joe's Bar & Grill
01.2021 - Current
Associate Of Applied Arts - Liberal Arts
SUNY Broome Community College
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