Denise Smith
Honolulu,HI
Summary
Highly- motivated Sales Professional with 20+ years of experience in providing expertise in strategic lead generation, sales strategies and creative marketing across diverse sectors. Quota- Surpassing with a consistent record of converting sales prospects into loyal satisfied clients and building a network of referrals to increase sales.
Successful at promoting customer loyalty and satisfaction with diligent attention to detail, excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
Home Furnishing Consultant
C.S.Wo & Sons, LLC
03.2023 - Current
- Developed and implemented companies Houzz and Room Planner applications to provide virtual staging options for customers which increased revenue 26%.
- Transferred from E-Commerce Sales to launch the new Apt brand in Sales.
- Built customer loyalty and retention providing excellent shopping experiences. Maintained 100% on customer satisfaction surveys,
- Improve and maintain operational and profit objectives exceeding $700K in sales monthly.
- On track to receive the President's Club Award this year with a total of $929,979 in delivered sales. Exceeding the current sales target by 50%.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs creating a positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
E-Commerce Sales
C.S.Wo & Sons,LLC
09.2021 - 03.2023
- Transferred from E-Commerce Specialist Team (Non-Commission) to E-Commerce Sales (Commission).
- Analyzed customers needs via carefully constructed surveys to develop date driven pitches, increasing profits by 36% within first 6 months.
- Qualified for $1M Club within my first 6 months.
- Fostered positive and trusting client relationships, resulting in 100% customer satisfaction ratings.
- Increased website traffic and sales by 40% through networking and marketing strategies and TP program.
- Maintained up-to-date knowledge on 100+ vendors and manufacturer.
Client Experience Specialist
C.S.Wo & Sons, LLC
01.2021 - 09.2021
- Received Internal promotion to EComm Team.
- Assisted sales with product research, pricing and lead time information.
- Developed relationships with existing customers through excellent customer service & timely follow-up.
- Created sales quotes and converted sales orders using internal ordering system, Storis.
- Interacted with team members across departments to research and resolve customer issues increasing response time by 15%.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Self-motivated, with strong sense of personal responsibility.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Leasing Manager
Pillar Communities
06.2011 - 01.2016
- Managed daily and weekly marketing and leasing plans for a staff of 4 leasing agents.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts. Increased properties occupancy from 69% to 98% and maintained occupancy standards consistently.
- Monitored performance of individual leasing agents and coached on successful strategies.
Bay Area Mortgage Group, LLC
Owner-Operator
02.2004 - 05.2011
- Managed staff of 8 loan officers, 3 loan processors and 2 office administrators with average monthly pipeline of 40-60 active loan applications.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Education
MBA - Operational Management/Marketing
University of South Florida
Tampa, FL05.2005
BBA - Business Administration And Management
Arizona State University
Tempe, AZ05.2001
Skills
- Interior Design (Houzz & Room Planner)
- Building Customer Loyalty
- POS Inventory System Operation (Storis)
- Sales Qualification
- Operational Efficiency
- Consultative Sales Techniques
- Professional Relationships
- Design Solutions
- Customer Retention
- Experience Development
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
Timeline
Home Furnishing Consultant
C.S.Wo & Sons, LLC
03.2023 - Current
E-Commerce Sales
C.S.Wo & Sons,LLC
09.2021 - 03.2023
Client Experience Specialist
C.S.Wo & Sons, LLC
01.2021 - 09.2021
Leasing Manager
Pillar Communities
06.2011 - 01.2016
Bay Area Mortgage Group, LLC
Owner-Operator
02.2004 - 05.2011
MBA - Operational Management/Marketing
University of South Florida
BBA - Business Administration And Management
Arizona State University
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