DENISE TOLEDO
Pearland,TX
Summary
Accomplished administrative professional with seven years of experience in title processing and legal transactions. Skilled in problem-solving, compliance, and managing sensitive situations to optimize team effectiveness. Proven ability to ensure accurate and compliant record-keeping through meticulous attention to detail and organizational skills, enhancing seamless operations and client satisfaction. Strong communication and project management skills facilitate efficient multitasking in fast-paced environments. Currently serving as an innovative Therapist Intern, applying a strength-based approach to client healing while pursuing a Texas marriage and family therapy license, with additional training in adolescent and child therapy. Driven by a passion for promoting mental health and overall well-being.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Title Clerk
Central Houston Cadillac
Houston, TX
05.2024 - Current
- Reviewed title documents for accuracy and compliance with legal standards, ensuring smooth processing of transaction
- Resolved complex title issues by researching historical records, facilitating smooth property transactions..
- Summarized findings from title searches in detailed reports for clarity and compliance.
- Communicated with clients throughout processing, providing updates and addressing concerns.
Title clerk
Gulf Coast Toyota, Nissan, Ford
04.2017 - 01.2024
- Processed title work through web dealer, ensuring accuracy and compliance.
- Collaborated with ADP and Reynolds to confirm funds and schedules for customer plates and vehicle registration, ensuring timely processing for customer needs.
- Recorded new vehicle inventory accurately at dealership. for Toyota, Nissan, and Ford accurately.
- Issued refund checks to customers promptly.
Title clerk
Big Star Honda/Big Star Ford
10.2016 - 02.2017
- Processed title transfers and billed wholesales, accurately logging information in Excel to maintain transaction integrity.
- Filed and processed lien payoffs, ensuring timely completion of transactions to facilitate seamless vehicle sales.
Lead Clerk
Harris County Tax Office
09.2013 - 02.2016
- Resolved customer complaints while assisting clerks and supervisor with inventory management and daily task corrections.
- Oversaw document filing systems to maintain compliance with county standards.
Customer Service Representative
Metro
Houston, TX
10.2011 - 04.2013
- Delivered accurate bus arrival times, enhancing customer satisfaction and travel planning.
- Communicated upcoming route changes and suggested alternative routes to maintain timely arrivals.
- Guided customers on local route options, improving their navigation and access to destinations in Houston.
Technical Representative Tier 2
Dish Network
Alvin, TX
01.2010 - 02.2011
- Delivered customer service for 60+ calls daily, addressing inquiries and resolving billing, technical, and work order issues while offering information on new products.
- Explained product features and maintenance of dish network equipment to customers, ensuring clarity and understanding.
- Improved customer interactions to increase satisfaction. to foster loyalty and retention.
Cashier
Pronto Mini Market
Alvin, TX
09.2007 - 12.2009
- Greeted customers upon entry to identify needs and enhance shopping experience.
- Answered questions about store and products, leveraging knowledge of current sales and promotions to assist customers.
- Recommended and located out-of-stock products based on customer requests to ensure satisfaction.
Education
Master of Science - Marriage And Family Therapy
Abilene Christian University
Abilene, TX06-2028
Bachelor of Science - Counseling in Addiction And Recovery Sciences
Texas Tech University
Lubbock, TX05-2026
Associate of Arts - Social And Behavioral Sciences
San Jacinto College
Houston, TX05-2024
Skills
- Title Processsing expertise
- Record management
- Record keeping
- Customer service
- Multicultural competence
- Data entry
- Boundary setting
- Regulatory compliance
- Data entry
- Attention to detail
Certification
- Notary
- BLS Certification
- Driver License Class C
- LCPC-I
Languages
Spanish: Native/Bilingual
Timeline
Title Clerk
Central Houston Cadillac
05.2024 - Current
Title clerk
Gulf Coast Toyota, Nissan, Ford
04.2017 - 01.2024
Title clerk
Big Star Honda/Big Star Ford
10.2016 - 02.2017
Lead Clerk
Harris County Tax Office
09.2013 - 02.2016
Customer Service Representative
Metro
10.2011 - 04.2013
Technical Representative Tier 2
Dish Network
01.2010 - 02.2011
Cashier
Pronto Mini Market
09.2007 - 12.2009
Associate of Arts - Social And Behavioral Sciences
San Jacinto College
Bachelor of Science - Counseling in Addiction And Recovery Sciences
Texas Tech University
Master of Science - Marriage And Family Therapy
Abilene Christian University