Denise Harding Love
Summary
Dynamic professional with a strong background in management and customer service. Expertise in processing claims, enhancing customer satisfaction, and streamlining operations. Proven ability to lead teams and ensure compliance while maintaining high standards of service.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
C4 Technologies
Eagan
08.2024 - 02.2025
- Processed and dispensed prescriptions accurately for diverse patient needs.
- Assisted pharmacists in compounding medications according to established protocols.
- Managed inventory levels and ensured proper storage of medications.
- Coordinated communications with medical professionals and providers to ensure clarity and accuracy of information.
- Processed insurance claims, evaluated requests against medical guidelines for acceptance or denial.
Call Center Engagement Associate II-Remote
Cardworks Servicing
Woodbury
01.2022 - 07.2023
- Guided customers through billing dispute procedures to ensure clarity and resolution.
- Assisted and advised customers on account-related inquiries to enhance satisfaction.
- Completing necessary steps to initiate account transactions and investigations.
- Updated and notated customer information within operating system to maintain accurate records.
- Answering phones and interacting with customers.
- Adhered to company policies and procedures to ensure compliance.
Property Manager
Cornerstone Property Management, LLC
Syracuse
06.2021 - 01.2022
- Achieved financial objectives by collecting rents, managing expenses, forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances, and implementing corrective actions.
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
- Negotiated leases and collected security deposits to secure tenant contracts.
- Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services.
- Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.
- Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
- Compiled and analyzed data to prepare reports on property performance and trends.
Property Manager
Barrington Residential
Liverpool
01.2021 - 06.2021
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
- Negotiated leases and collected security deposits to secure tenant contracts.
- Managed financial performance by collecting rents, paying bills, forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and implementing corrective actions.
- Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
- Resolved tenant complaints and enforced occupancy rules, while overseeing inspections and repairs of vacant units, planning renovations, and contracting landscaping and snow removal services.
- Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
Property Manager
SEPP Management Group
07.2017 - 11.2019
- Achieved financial objectives through rent collection, expense management, budget preparation, and variance analysis to ensure fiscal responsibility.
- Negotiated leases and collected security deposits, establishing clear agreements with tenants.
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
- Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
- Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services.
- Secured property by contracting security services, installing security devices, enforcing precautionary policies, and responding to emergencies to maintain safety.
- Implemented occupancy policies by addressing violations directly with tenants.
Property Manager
Christopher Community
Syracuse
12.2018 - 07.2019
- Achieved financial objectives through rent collection, bill payment, budget preparation, expenditure scheduling, variance analysis, and corrective action initiation.
- Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
- Maintained property by resolving tenant complaints, enforcing occupancy rules, inspecting vacant units, completing repairs, planning renovations, and coordinating landscaping and snow removal services.
- Contracts with tenants by negotiating leases and collecting security deposit.
- Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
- Maintains building systems by contracting for maintenance services and supervising repairs.
- Secured property by contracting security services, installing and maintaining security devices, enforcing precautionary policies, and responding to emergencies.
- Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Night audit and Front Desk
Marriott Corporation
08.2014 - 07.2017
- Greeted guests, registered, and assigned rooms to ensure smooth check-in experience.
- Monitored room availability and blocked rooms to optimize occupancy rates.
- Completed daily financial reconciliation of transactions.
- Posting of all charges for the day.
- Opening new days' work.
- Compiled daily sales figures and completed daily reports for accurate financial tracking.
- Trained new employees on company policies and procedures.
- Assisted in bistro operations during peak hours.
Access Care Representative
United Health Services
03.2012 - 05.2014
- Provides accurate and appropriate information in response to customer inquiries.
- Resolved customer service inquiries efficiently and accurately.
- Accommodated unusual customer requests by making reasonable procedure exceptions.
- Conducted training sessions for new employees to enhance their skills and knowledge.
- Developed and enforced service center policies, procedures, and quality assurance measures.
Call Center Representative
New York State Electric and Gas
12.2011 - 03.2012
- Handled incoming calls on multi-line phone system, ensuring customer needs were met efficiently.
- Directed inbound calls in phone queues to optimize call flow.
- Handled billing and account inquiries from customers.
- Assisted customers during service outage situations.
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
- Assisted with the development of the call center's operations, quality and training processes.
- Collaborated directly with Dig Safely for project coordination.
- Completed all required training and testing to ensure readiness for position.
Lead Account Professional
Time Warner Cable
10.2006 - 07.2011
- Analyzed representative performance metrics to provide targeted coaching and mentoring.
- Conducted quality assurance monitoring to uphold compliance with operational standards.
- Resolved internal call center inquiries and escalated critical customer issues to ensure timely solutions.
- Selected team members to address issues.
- Trained new floor representatives on company policies and procedures.
- Manned internal helpline chat for all departments with questions and concerns.
- Detected and followed outages and alerts.
PAC Representative
Time Warner Cable
06.2004 - 10.2006
- Developed and maintained data tracking systems in collaboration with engineering department.
- Maintained customer database for digital phone installations to ensure accurate records.
- Responded to customer inquiries via phone.
- Conducted training sessions for new hires to facilitate onboarding and knowledge transfer.
Call Center, Dispatch and Cable Store Representative
Time Warner Cable
09.1999 - 10.2006
- Guided customers in understanding billing to resolve inquiries and improve overall experience.
- Processed customer payments to ensure accurate transactions and enhance customer satisfaction.
- Accuracy with cash drawers.
- Defining and solving concerns with all products.
- Dispatching techs to locations and helping troubleshoot issues.
- Answered phones while training new employees to ensure effective communication and service delivery.
Education
High School Diploma - General
Vestal High School
Vestal, NYSkills
- Prescription processing
- Medication dispensing
- Insurance verification
- Inventory management
- Strong problem-solving ability
- Troubleshooting skills
- Call center leadership
- Conflict resolution
- Customer service excellence
Timeline
Pharmacy Technician
C4 Technologies
08.2024 - 02.2025
Call Center Engagement Associate II-Remote
Cardworks Servicing
01.2022 - 07.2023
Property Manager
Cornerstone Property Management, LLC
06.2021 - 01.2022
Property Manager
Barrington Residential
01.2021 - 06.2021
Property Manager
Christopher Community
12.2018 - 07.2019
Property Manager
SEPP Management Group
07.2017 - 11.2019
Night audit and Front Desk
Marriott Corporation
08.2014 - 07.2017
Access Care Representative
United Health Services
03.2012 - 05.2014
Call Center Representative
New York State Electric and Gas
12.2011 - 03.2012
Lead Account Professional
Time Warner Cable
10.2006 - 07.2011
PAC Representative
Time Warner Cable
06.2004 - 10.2006
Call Center, Dispatch and Cable Store Representative
Time Warner Cable
09.1999 - 10.2006
High School Diploma - General
Vestal High School