Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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DENISE WHELAN
Open To Work
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DENISE WHELAN

Looking For Work
Brooklyn,NY

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Clerical AssociateOffice AssistantMedical Records Clerk / Receptionist

Work Type

Part TimeFull Time

Location Preference

On-SiteRemoteHybrid
Location: Brooklyn, NYSt. Petersburg, FL
Open to relocation: Yes

Important To Me

Flexible work hoursCareer advancementHealthcare benefitsWork from home optionPaid time offPaid sick leavePersonal development programs

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

10
10
years of professional experience

Work History

Principal Administrative Associate

NYC Department of Environmental Protection (DEP)
New York
04.2025 - 02.2026
  • Handled high volume phone calls from various NYC agencies and utilities companies, high volume email notifications from NYC311 and sent to department locations.
  • Provided comprehensive administrative support to department teams.
  • Maintained records regarding incoming calls with regards to sewer and water maintenance issues.

Clerical Associate

New York City Housing Authority
New York
05.2022 - 04.2025
  • Handled high volume phone calls from tenants and forwarded to correct housing assistant.
  • Processed tenants’ annuals and would contact tenants to provide documentation.
  • Operated as the timekeeper for my assigned development and assisted other developments to cover for absent timekeepers.
  • Maintained the filing of personnel folders for those assigned to specific location, forwarded on personnel folders to other locations when an employee transfers.
  • Assisted the Assistant Superintendents with vacant apartments and progress with renovations being conducted.

Staff Analyst

New York City Housing Authority
New York
05.2019 - 05.2022
  • Assisted locations in creating their schedules for new shifts being created. Maintained master copy of locations' schedule spreadsheets.
  • Prepared weekly status reports for review by supervisor and director.
  • Managed incoming calls from Housing Managers and Supervisors, providing timely assistance and information.

Office Assistant

NYS Office of Children and Family Services
New York
07.2018 - 02.2019
  • Data entry into enforcement database.
  • Managed inventory of office supplies and submitted orders for necessary supplies when needed.
  • Created and updated new folders for incoming enforcements.

Medical Records Clerk / Receptionist

Americare Certified Special Services Inc.
Brooklyn
08.2016 - 07.2018
  • Maintained and organized 1,000 medical records while ensuring full compliance with policies and regulations.
  • Managed 50+ calls daily, ensuring accurate direction to appropriate departments for efficient service.
  • Updated visiting logs and processed incoming and outgoing mail and packages to maintain accurate records and streamline operations.

Education

Secretarial Studies -

Stratford Career Institute
Staten Island, NY

Administrative Assistant Studies - Administrative Assistant Studies

Stratford Career Institute
Staten Island, NY

Skills

  • Administrative support
  • Customer service support
  • Data Entry
  • Email management
  • Calendar & Meeting Management
  • Microsoft Office proficiency
  • Time Management
  • Attention to detail
  • Organizational skills
  • Team collaboration
  • Adaptability to change
  • Effective communication
  • Interpersonal skills

Timeline

Principal Administrative Associate

NYC Department of Environmental Protection (DEP)
04.2025 - 02.2026

Clerical Associate

New York City Housing Authority
05.2022 - 04.2025

Staff Analyst

New York City Housing Authority
05.2019 - 05.2022

Office Assistant

NYS Office of Children and Family Services
07.2018 - 02.2019

Medical Records Clerk / Receptionist

Americare Certified Special Services Inc.
08.2016 - 07.2018

Secretarial Studies -

Stratford Career Institute

Administrative Assistant Studies - Administrative Assistant Studies

Stratford Career Institute

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DENISE WHELANLooking For Work