Shanaz Singh

Reviewed and assigned cases to appropriate units for efficient processing.
Resolved issues from managers and supervisors through prompt email communication.
Delegated cases to colleagues for resolution by end of day.
Assisted supervisors and managers with various tasks as needed.
Updated customer registration forms to ensure accuracy.
Evaluated customer letters and assigned them for timely processing and resolution.

• Coordinated correspondence for environmental protection projects, ensuring clear communication and project alignment.
• Managed all communications efficiently.
• Provided prompt assistance by answering customer calls.
• Organized and filed case documentation systematically to improve accessibility.
• Organized case documentation while supporting managers and supervisors with administrative tasks.