Dina Taylor
Princeton,USA
Summary
Detail-oriented and highly organized administrative and operations professional with extensive experience supporting cross-functional teams, managing complex workflows, and maintaining accurate data and documentation in fast-paced environments. Proven track record in coordinating onboarding processes, maintaining confidential employee records, and supporting recruitment activities while serving as a trusted point of contact for staff inquiries. Recognized for strong organizational skills, compliance awareness, and the ability to effectively manage multiple priorities. Eager to transition into a dedicated Human Resources role to enhance employee engagement, retention, and operational excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant I
Oncor Electric Delivery
McKinney, TX, USA
07.2017 - Current
- Provide administrative and operational support to 4 supervisors, 15 Utility Designer teams, and 6 Distribution Support Advisors, coordinating multiple concurrent projects from initiation through completion.
- Collaborate across departments to improve workflows, resolve administrative issues, and enhance operational efficiency.
- Track project documentation, compliance requirements, and milestones to ensure accuracy, audit readiness, and on-time delivery.
- Manage purchase card transactions, material requisitions, vendor billing (including Verizon accounts), and office supply procurement.
- Serve as primary communication liaison with vendors and internal stakeholders to investigate and resolve invoice discrepancies, claims, and system errors.
- Maintain high-volume data accuracy while dispatching job orders, correcting system-wide errors, and handling escalations with a customer-focused mindset.
- Collaborate with leadership to prepare, organize, and support safety and training meetings, and lead special campaign initiatives and cross-department projects, ensuring timely execution and alignment with organizational goals.
Administrative Specialist
Texas Home Health
McKinney, TX, USA
08.2015 - 07.2017
- Retained by management to perform various administrative tasks and facilitate a range of training activities, such as training relevant computer applications, phone systems, policies, and procedures planning.
- Tasked with collaborating with the Executive Director, Office Manager, and 10 Clinical Supervisors to synchronize confidential client project information with filed patient claims into the databases to track and ensure administered processes were policy-compliant and audit-ready.
- Served as a primary contact with staff proactively and respectfully interacted with a minimum of 30 customers and vendors daily.
- Instituted an innovative and resourceful system called The Contract Therapy Process, developed to track and audit completed patients' contract therapy charts and knowledge tools for the branch, with a customer focus in mind.
- Turned around culture, creating a customer-centered and high-performing department by organizing durable equipment order processes for the branch to effectively serve the clients and provide market tools and packets to customers and vendors.
Administrative Assistant/Documentation Specialist
Guardian Healthcare
McKinney, TX, USA
12.2014 - 07.2015
- Charged with performing a wide range of administrative activities from managing daily shift operations to purchasing office supplies, scheduling meetings, organizing, filing, retrieving documents, and maintaining records and audit reports as requested from database systems by top-tier management.
- Coordinated communication across 10 departments including compliance and operations.
- Regarded as a credible leader and mentor to partner with other branches in developing written documentation to facilitate the distribution and retrieval of medical record documents with appropriate identification/clearance/from physicians, which significantly improved job processes.
- Accelerated company growth by liaising with various business partners within the organization, including the Compliance, Legal, and other operational departments, to identify documentation and training needs to support personnel concisely and accurately.
Inventory/Warehouse Supervisor
MEDIQUIP International
McKinney, TX, USA
01.2014 - 10.2014
- Supervised staff scheduling and coordinated HR-related compliance activities with leadership and my teams.
- Daily organized, maintained, tracked, and shipped warehouse inventory by processing purchase orders and invoices for clients and the company.
- Handpicked based on stellar qualities to interview, hire, and manage three employees within the department and coordinate with Human Resources on scheduling staff & compliance meetings with OSHA to encourage process improvement.
- Propelled increase and commercial advances by working closely with 16 Sales Reps to organize product inventory presentations and order warehouse products.
Office Manager
PUROCLEAN Disaster Restoration
McKinney, TX, USA
03.2012 - 11.2013
- Architected and built innovative systems for collaborating with subcontractors to effectively schedule jobs for crews and attend to customers for optimal daily performance.
- Charged with researching, compiling, and analyzing reports, invoices, and payroll utilizing different processes to achieve customer satisfaction.
- Monitored the successful completion of projects within set timelines by processing insurance claims, communicating with adjusters while exercising judgment and discretion skills, and tracking invoice payments from customers and Insurance companies.
- Supported employee onboarding, payroll documentation and scheduling coordination while assisted in gathering documentation, test results, and hiring of employees.
- Played a vital role in creating structures to synchronize office activities and marketing functions with travel arrangements to ensure the seamless flow of the company's operations and to enhance desirable outcomes.
- Accelerated company growth by providing employees with guidance in handling difficult/complex problems, ensuring adherence to quality standards, deadlines, and proper procedures.
Administrative Assistant/Office Manager
ServiceMaster Superior
Plano, TX, USA
01.2004 - 01.2012
- Self-managed and created innovative systems for collaborating with subcontractors to effectively schedule jobs for crews and attend to customers for optimal daily performance.
- Prioritized researching, compiling, and analyzing reports, Accounts Receivable and Payable duties, and payroll, utilizing different processes to achieve customer satisfaction.
- Monitored the successful completion of projects within set timelines by processing insurance claims, communicating with adjusters while exercising judgment and discretion skills, and tracking invoice payments from customers and Insurance companies.
- Assisted in gathering documentation, test results, and hiring of employees.
- Played a vital role in creating structures to synchronize office activities and marketing functions with travel arrangements to ensure the seamless flow of the company's operations and to enhance desirable outcomes.
- Accelerated company growth by providing employees with guidance in handling difficult/complex problems, ensuring adherence to quality standards, deadlines, and proper procedures.
Administrative Assistant
City of McKinney
McKinney, TX, USA
09.1999 - 11.2003
- City Hall receptionist
- Utility Billing Department Representative
- Public Works Secretary
Education
Bachelor of Arts - Business Administration Majoring in Management
Texas A&M University at Commerce
TX05.2023
Associate of Arts - Liberal Arts
Collin County Community College
McKinney, TX12.2020
Associate of Arts - Nursing
Victoria College
Victoria, TX01.1998
Skills
- Leveraging multiple applications
- Customer experience enhancement
- Time management
- Project management assistance
- Collaboration with cross-functional teams
- Data Entry & Reporting Process Improvement
- Data Maintenance
- Multitasking
- High-Volume Environments
- AR/AP
- Microsoft Office Suite
- HR Support Systems
- Documentation and recordkeeping
- Training Coordinator
- Communication and Collaboration
- Office management
- Scheduling and calendar management
- Bilingual fluency
Certification
- Leadership Certificate
- Practical Leadership Skills Certificate
- Decision-Making Certificate
- Solve Problems With Emotional Intelligence Certificate
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Administrative Assistant I
Oncor Electric Delivery
07.2017 - Current
Administrative Specialist
Texas Home Health
08.2015 - 07.2017
Administrative Assistant/Documentation Specialist
Guardian Healthcare
12.2014 - 07.2015
Inventory/Warehouse Supervisor
MEDIQUIP International
01.2014 - 10.2014
Office Manager
PUROCLEAN Disaster Restoration
03.2012 - 11.2013
Administrative Assistant/Office Manager
ServiceMaster Superior
01.2004 - 01.2012
Administrative Assistant
City of McKinney
09.1999 - 11.2003
Associate of Arts - Liberal Arts
Collin County Community College
Associate of Arts - Nursing
Victoria College
Bachelor of Arts - Business Administration Majoring in Management
Texas A&M University at Commerce