Denise White
357 Bar and Grill
Grand Junction,CO
18
years of professional experience
Professional hospitality leader prepared for managing front-of-house operations. With 20+ years experience in customer service, I am highly skilled in helping people make sure they have a pleasant experience. I am also big on being a team player and making sure the staff is managed properly and fairly. I am always looking to broaden my hospitality career and learn more.
Work History
Front of House Manager
5 Years 6 Months- Supervise front-of-house operations to ensure exceptional customer service experiences.
- Train staff on best practices for customer interactions and service standards.
- Implemented efficient scheduling processes to optimize workforce allocation during peak hours.
- Worked with kitchen staff to make sure all customer needs are met, also creating a good work environment between the servers and kitchen staff.
Front Desk Manager
5 Years 10 Months- Made sure the operations of the hotel ran smoothly, checking guests in and out in a timely manner.
- Sufficiently hired and trained front desk staff.
- Made the entire front desk schedule to meet busy season and off season needs, making sure to pay attention to occupancy to ensure we had enough people on the desk.
- Followed through with any guests concerns and fixed them properly to make sure the guests were satisfied.
- Answered phones in a timely manner, worked on the hotel’s computer program to make guests reservations.
- Took inventory for the hotel’s gift shop.
- Paid attention to events happening in town and changed our hotel room rates accordingly.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Front Desk Manager
6 Years 5 Months- Made sure the operations of the hotel ran smoothly, checking guests in and out in a timely manner.
- Sufficiently hired and trained front desk staff.
- Made the entire front desk schedule to meet busy season and off season needs, making sure to pay attention to occupancy to ensure we had enough people on the desk.
- Followed through with any guests concerns and fixed them properly to make sure the guests were satisfied.
- Answered phones in a timely manner, worked on the hotel’s computer program to make guests reservations.
Education
High School Diploma
Skills
Guest relations
Conflict resolution
Staff management
Hiring
Timeline
Front of House Manager
357 Bar and Grill
04.2021 - CurrentRead More
Front Desk Manager
Grand Vista Hotel
06.2015 - 04.2021Read More
Front Desk Manager
Clarion Inn
05.2008 - 10.2014Read More
Grand Junction High School
High School Diploma
Read More