Denise Wojdyla
Wayne,IL
Summary
Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
28
28
years of professional experience
Work History
Inside Sales Representative
OTA Industrial Supplies & Solutions
08.2015 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Customer Service Manager
BlackHawk Industrial
04.2002 - 08.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Inside Sales Representative
Sanders Tools & Supplies
02.1995 - 04.2002
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Education
High School Diploma -
Reavis High School
Burbank, IL05.1989
Skills
- B2B Sales
- Sales Cycle Management
- Phone and Email Etiquette
- Project Coordination
- Order Management
- Lead Qualification
- Issue Resolution
Timeline
Inside Sales Representative
OTA Industrial Supplies & Solutions
08.2015 - Current
Customer Service Manager
BlackHawk Industrial
04.2002 - 08.2015
Inside Sales Representative
Sanders Tools & Supplies
02.1995 - 04.2002
High School Diploma -
Reavis High School
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