DENISE AILEEN LOPEZ
Tujunga,CA
Summary
- Newly Certified Patient-Oriented Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Team-oriented & Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
- Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
RadNet
10.2022 - Current
- Maintained accurate records of services provided during each visit or procedure
- Ensured all necessary paperwork was completed prior to patient visits
- Scanned documents into electronic health record system as needed
- Maintained clean and organized reception area
- Adhered to HIPAA regulations when handling confidential patient information
- Answered incoming calls in professional manner
- Reviewed patient accounts for accuracy on regular basis
- Responded promptly to emails from patients regarding appointment changes or cancellations
- Inputted patient demographic data into electronic health record system
- Greeted patients upon arrival and directed them to the appropriate area.
Sales Associate
Marshalls Department Store
06.2016 - 12.2021
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled customer complaints in a professional manner
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing, and styling
- Upsold additional items based on customer interests and needs
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Certified Phlebotomy Technician I -
Phlebotomy Training Program
Van Nuys10.2020
High School Diploma -
Verdugo Hills Senior High School
Tujunga, CA06.2016
Skills
- Reception Management
- Appointment confirmation
- Appointment Scheduling
- Payment Collection
- HIPAA Compliance
- Insurance Verification
- Scheduling appointments
- Problem-Solving
- Customer Service
- Medical terminology knowledge
- Registration and Admissions
- Patient confidentiality
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Patient Service Representative
RadNet
10.2022 - Current
Sales Associate
Marshalls Department Store
06.2016 - 12.2021
Certified Phlebotomy Technician I -
Phlebotomy Training Program
High School Diploma -
Verdugo Hills Senior High School
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