Denise D Peterson
Shingle Springs,CA
Summary
Personal Care Aide experienced in assisting parents with mental impairments or physical limitations to manage everyday tasks. Detail-oriented Accounting Assistant offers 20 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Savemart
12.2022 - Current
- Streamlined processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service sat.
Caretaker
Whitworth Family Trust
10.2002 - 06.2021
- Established nutritious meal plans and prepared daily offerings to meet parents dietary needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Shopped for groceries regularly in order to keep house stocked with necessities
- Planned, prepared and served meals and snacks according to prescribed diets
- Recognized and reported abnormalities or changes in patients' health status to case manager
Retail Sales Associate
Walmart
09.2010 - 05.2011
- Helped customers complete purchases and locate items.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections and purchases.
Store Manager
First Choice Solutions
06.1997 - 06.2002
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
Accounts Receivable Specialist
Washoe Progressive Care
05.1994 - 08.1996
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
BBA - Accounting And Business Management
Morrison University
Reno, NV06.1997
Skills
- Personal Care
- Medication Reminders
- Food Preparation
- Invoicing and collections
- Month-End Reports
- Data Processing
- General Ledger Accounting Expertise
- Account Reconciliation
- Store opening and closing
- Cash Register Operation
- Complaint resolution
- Store Merchandising
- Organization
- Exchanges and refunds
- Retail stock management
- Till counting
Timeline
Customer Service Representative
Savemart
12.2022 - Current
Retail Sales Associate
Walmart
09.2010 - 05.2011
Caretaker
Whitworth Family Trust
10.2002 - 06.2021
Store Manager
First Choice Solutions
06.1997 - 06.2002
Accounts Receivable Specialist
Washoe Progressive Care
05.1994 - 08.1996
BBA - Accounting And Business Management
Morrison University
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