Denisha Malcolm
Orlando,FL
Summary
- Compassionate professional with extensive experience in guest services and caregiving. Known for attention to detail and financial integrity, ensuring a positive environment for clients. Ready to enhance service quality and foster well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Night Auditor
Cambria Hotel MCO
Orlando, FL
10.2023 - 02.2026
- Greeted and assisted guests with check-in and check-out processes, ensuring seamless experiences.
- Managed reservations through property management systems, optimizing occupancy rates and guest satisfaction.
- Responded to guest inquiries and concerns promptly, enhancing overall service quality and retention.
- Collaborated with housekeeping and maintenance teams to ensure rooms met cleanliness and safety standards.
- Processed payments accurately, maintaining financial integrity in daily transactions.
- Collected room deposits, fees, and payments.
Caregiver
Adagio Carehome Llc
Phoenix, AZ
01.2020 - 10.2023
- Assisted with personal care tasks, including bathing, grooming, and feeding, maintaining a safe environment.
- Monitored residents' health conditions, reporting changes to nursing staff for timely interventions.
- Developed and implemented engaging activities to enhance social interaction and mental well-being of residents.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
High School Diploma -
Greater Portmore High
Jamaica06-2004
Skills
- Customer service
- Time management
- Oral and written communications
- Administrative skills
- Problem-solving skills
- Cash handling
Certification
- Certified Nursing Assistant (CNA), Gabriel Health Institute - Pending
- Adult First Aid | Basic Life Support (BLS) certification HSI- 1/2028
Languages
English
Timeline
Front Desk Agent/Night Auditor
Cambria Hotel MCO
10.2023 - 02.2026
Caregiver
Adagio Carehome Llc
01.2020 - 10.2023
High School Diploma -
Greater Portmore High