Denisha Mathews
Experienced in Customer Service
Middleton,TN
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
18
18
years of professional experience
2001
2001
years of post-secondary education
Work History
Sales Associate
Cricket Wireless
Bolivar, TN
03.2022 - Current
- Assisted customers with product selection and service inquiries.
- Managed inventory levels and organized merchandise displays.
- Processed transactions accurately and efficiently at point of sale.
- Problem solving
- Transferred Data from customers old phone to New phone
- Key holder
- Count drawers and make deposits at the end of the day
- Answering questions over the phone , including inquiries about the plans we over , the phones we offer and the deals we have .
- Troubleshooting phones and issues customers have with their phones
- Collaborated with team members to enhance customer experiences.
- Resolved customer complaints and provided effective solutions.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Handled upset customers problems professionally. Showed compassion and sympathy
Office Manager
Green Acres Mobile Home Park
Bartlett, TN
01.2008 - 03.2009
- Managed daily office operations and coordinated staff schedules.
- Sent out notices to residents
- Set up new residents rental agreements
- Book keeping for all 365 lots
- Managed rental money and made deposits
- Developed communication materials for residents regarding park updates.
- Ensured compliance with safety regulations and maintained facility standards.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Central High School
Memphis, TNSkills
- Customer service
- Point of sale
- Inventory management
- Product troubleshooting
- Sales techniques
- Retail operations
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Data entry accuracy
- Cash handling
- Training participation
- Contact follow-up
- Cash handling accuracy
- Outgoing personality
- Hospitality and accommodation
- Sales strategies
Timeline
Sales Associate
Cricket Wireless
03.2022 - Current
Office Manager
Green Acres Mobile Home Park
01.2008 - 03.2009
Central High School