Summary
Overview
Work History
Education
Skills
Certification
Internship
Timeline
Generic

Denisia Williams

Summary

Driven professional with a proven track record in customer support and problem-solving skills, honed at Walgreens and Montebello Home Health. Excelled in regulatory compliance and client engagement, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office suite, demonstrating strong team collaboration and inventory control capabilities.

Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Caregiver

At Your Side Home Care
04.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Associate

Walgreens
08.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Responded to customer requests, offering excellent support and tailored recommendations.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Home Health Caregiver

Montebello Home Health
08.2022 - 02.2024
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Education

Bachelor of Science - Public Healthcare of Administration

Lamar University
Beaumont, TX
05.2024

Skills

  • Regulatory Compliance
  • Customer Support
  • Problem solving skills
  • Client engagement
  • Inventory Control
  • Stock replenishment
  • Team Collaboration
  • Proficient with Microsoft word, Excel an Powerpoint
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving

Certification

  • Standard CPR/AED certification January 02, 2024

Internship

Internship:

Harbor Hospice- January 2024- May 2024

Beaumont, Tx

  • Maintain patient confidentiality when verifying patients' charts
  • Communicate professionally and effectively when answering inbound calls
  • Responsible for checking in patients


Clinical:

St. Elizabeth Hospital- August 2021- December 2021

Beaumont Tx

  • Observed RN/LVN nurses to learn basic skills and knowledge of patient care, learn how to perform an IV, perform a full assessment on patient, measure patient intake and output specimen



Timeline

Caregiver

At Your Side Home Care
04.2025 - Current

Customer Service Associate

Walgreens
08.2022 - Current

Home Health Caregiver

Montebello Home Health
08.2022 - 02.2024

Bachelor of Science - Public Healthcare of Administration

Lamar University

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