Denison Jean Marie
Elizabeth,NJ
Summary
Dynamic sales associate with a proven track record at Danny's Soft Serve, excelling in customer service and relationship building. Skilled in problem-solving and cash handling, I enhanced customer satisfaction and streamlined operations. Recognized for training new staff and fostering teamwork, driving repeat business through exceptional service and effective sales strategies.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Danny's Soft Serve
1081 East Grand St
04.2022 - 08.2025
- Assisted customers with product selections, ensuring a positive shopping experience.
- Maintained cleanliness and organization of service area, enhancing operational efficiency.
- Processed transactions accurately using point-of-sale systems to streamline checkout procedures.
- Trained new staff on customer service protocols and daily operational tasks.
- Resolved customer inquiries and complaints effectively, improving satisfaction ratings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Package Handler
UPS
Secaucus, NJ
10.2024 - 01.2025
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Sorted and organized incoming shipments to streamline processing and enhance operational workflow.
- Inspected packages for damage and accuracy, ensuring quality control prior to delivery.
- Collaborated with team members to maintain safety standards and improve overall productivity.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Server
Chipotle Grill
1101 Morris Ave Union Nj
03.2020 - 04.2022
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Managed orders and serving processes efficiently to optimize workflow during peak hours.
- Trained new staff on menu items, service standards, and operational procedures to ensure consistency.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Developed strong relationships with regular customers, contributing to repeat business and loyalty initiatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Thomas A Edison Technical Academy
Elizabeth, NJ06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Relationship building
- Sales strategies
- Verbal and written communication
Languages
Haitian Creole
Professional Working
Timeline
Package Handler
UPS
10.2024 - 01.2025
Sales Associate
Danny's Soft Serve
04.2022 - 08.2025
Server
Chipotle Grill
03.2020 - 04.2022
High School Diploma -
Thomas A Edison Technical Academy