Denisse Ramos
P. Terry's
Austin,TX
2
years of professional experience
Dedicated team lead with strong customer service skills and a commitment to team performance. Successfully resolved customer complaints, ensuring satisfaction. Known for clear communication and problem-solving abilities, contributing to enhanced team efficiency and compliance with service standards. Offering experience in FOH and BOH roles.
Work History
Cashier Team Lead
1 Year 11 Months- Supervised daily operations, ensuring team compliance with safety protocols and service standards.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed strong communication skills among staff members.
- Trained new staff on procedures, enhancing team performance and efficiency.
- Quickly and efficiently resolved complaints and escalated issues.
Education
High School Diploma
- 3.4 GPA
- Ranked in Top 25% of class
- Extracurricular Activities: Varsity volleyball
- Professional Development: Health science
Skills
Customer service
Bilingual
Team leadership
Problem-solving
Cash handling
Store opening and closing
Empathy and patience
Clear communication
Multitasking
Punctual and reliable
Positive attitude
POS system
Languages
English
Spanish
Timeline
Cashier Team Lead
P. Terry's
07.2024 - CurrentRead More
William B. Travis High School
High School Diploma
Read More