Denisse Tapia
San Diego,CA
Overview
9
9
years of professional experience
Work History
Hostess
The Cheesecake Factory
04.2018 - 07.2018
- Answered questions about food and order statuses for waiting customers
- Enhanced guests' experiences by fulfilling special requests during visits
- Answered customer questions about hours, seating, current wait time and other information
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests
- Answered telephone inquiries
- Managed customer requests
- Helped bus tables
Sales Associate
Clothing 1
03.2015 - 08.2015
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assisted customers by finding needed items and checking inventory for items at other locations
- Helped average of 20 customers per day by responding to inquiries and locating products
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Barista, Latitud 32
01.2010 - 02.2011
- Greeted guests with pleasant smile and superior customer service
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Developed creative and appealing latte art techniques and instructed coworkers in method
- Prepared more than 90 drinks per shift with high accuracy and consistently strong customer satisfaction
- Cleaned and sanitized work areas, utensils and equipment
- Resolved customer disputes with tact and professionalism
- Educated customers on beverage menu items and provided samples of daily brews
- Listened to customer desires and needs to recommend optimal products
- Organized service and seating areas.
Education
Associate of Science - Paralegal
San Diego Miramar College
San Diego, CA06.2024
Skills
- Front of House Management
- Menu Presentation
- High-Volume Dining
- Calendar and Scheduling Software
- Warm and Friendly
- Guest Inquiries
- Guest Flow
- Greeting and Escorting Guests
Languages
Spanish
Native or Bilingual
Timeline
Hostess
The Cheesecake Factory
04.2018 - 07.2018
Sales Associate
Clothing 1
03.2015 - 08.2015
Barista, Latitud 32
01.2010 - 02.2011
Associate of Science - Paralegal
San Diego Miramar College