Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denisse Del Rocio Jara Garcia

Berwyn,IL

Summary

Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets.

Overview

5
5
years of professional experience

Work History

Sales Professional

Ralph Lauren
01.2022 - Current
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Implemented effective networking strategies and elevated new business opportunities.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.

Sales Associate

Nike Factory Store
04.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Inbound Expert

Target
10.2020 - 01.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Processed customer order, quote, and return transactions and offered additional products and services.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Responded to customer calls and emails to answer questions about products and services.

E-Commerce Personal Shopper

Walmart
03.2019 - 10.2020
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.

Education

Associate of Science - Engineering Mechanics

Morton College
Cicero, IL
12.2023

High School Diploma -

Americas Del Valle
Ecuador
06.2017

Skills

  • Sales and Marketing Strategies
  • Client Presentations
  • Sales Expertise
  • Lead Generation
  • Cash Handling
  • Client Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Nike Factory Store
04.2022 - 06.2023

Sales Professional

Ralph Lauren
01.2022 - Current

Inbound Expert

Target
10.2020 - 01.2022

E-Commerce Personal Shopper

Walmart
03.2019 - 10.2020

Associate of Science - Engineering Mechanics

Morton College

High School Diploma -

Americas Del Valle

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Denisse Del Rocio Jara Garcia