Dennay Heard
University Health Truman Medical Center
Belton
1
Certification
17
years of professional experience
Seeking a position where my education and experience will manifest and grow. Authorized to work in the US for any employer
Work History
PBX Switchboard Operator
2 Years 10 Months- Responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure
Staffing Manager
3 Years- Responsible for developing and coordinating resident care staffing schedules to ensure adequate staffing levels in the clinical departments in accordance with company, state, and federal guidelines.
- Coordinate scheduling in an objective manner for nursing services.
- Ensures accuracy of nursing payroll, including verifying hours worked, absences, vacations, PTO, and all attendance data.
- Managing staffing, updating employee data, and auditing shifts and schedules, to ensure employees meet the requirements for shifts
- Prepares and coordinates education schedules as required
- Works closely with nursing personnel, Director of Nursing, residents and/or responsible parties, and facility personnel
- Responds appropriately to inquiries and complaints about staffing and scheduling, takes the initiative to resolve problems with appropriate action and follow through, including documentation
- Attends phones in appropriate manner with proper routing of calls
- Maintains computerized schedules within the scheduling software and company software
Nurse Scheduler
1 Year 11 Months- Identifying staffing needs, creating work schedules, and listing vacancies including vacancies with recruitment agencies to fill.
- Managed recruitment processes for over 100 positions.
- Developed an extensive network of industry contacts to ensure successful recruitment
- Developed and implemented a successful strategy to reduce employee turnover
Staffing Coordinator
5 Months- Implemented various staffing solutions such as recruitment, scheduling, performance monitoring, and staffing report preparations.
- Supervised orientation and placement of new hired employees and ensuring the companies compliance.
- Developed and implemented a comprehensive onboarding program which resulted in improved employee retention.
Medical Biller and Coder
8 Months- Submitted insurance claims to insurers for home health care services that have been rendered.
- Properly coded services, procedures, diagnoses, and treatments.
- Preparing and sending invoices or claims for payment.
- Correcting rejected claims.
- Tracking payments. Following up with patients and insurance companies about outstanding bills.
- Verify insurance benefits and submit prior authorizations for payment.
Staffing Coordinator/Recruiter
1 Year- Matched qualified professionals to open positions.
- Overseen all staffing needs and operations of the company.
- Filled vacancies in a timely manner and develop work schedules by allocating employees in shifts and positions.
- Liaised with clients to understand their staffing requirements and ensure successful recruitment outcomes.
Treatment Coordinator
2 Years 3 Months- Prepared and present treatment plan and financial estimates to patients for all prescribed treatment.
- Scheduled patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
- Managed physician schedules to achieve utilization goals through efficient use of appointment time.
- Worked with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
- Assisted patient with financial arrangements.
- Completed pre-authorization.
- Handled all treatment paperwork including consent forms, policy forms and exit paperwork.
- Effectively communicated and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
- Adhered to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
Staffing Coordinator
1 Year 8 Months- Completes nursing schedules including pre-approved request for time off.
- Contacts on-call staff to fill openings as needed. Communicates staffing needs to Director of Nursing to determine needs for personnel.
- Maintains accurate, on-going inventory of all medical supplies.
- Completes monthly nursing supply order according to ordering schedule.
- Completes nursing payroll.
Medical Billing and Coding Specialist
1 Year 5 Months- Using coded data to produce and submit claims to insurance companies.
- Ensure healthcare facilities are reimbursed for all procedures.
Medical Billing Specialist
2 Years 6 Months- Using coded data to produce and submit claims to insurance companies.
- Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid.
- Reviewing and appealing unpaid and denied claims.
- Verifying patients' insurance coverage.
- Answering billing questions.
- Handling collections on unpaid accounts.
- Managing the facility's Accounts Receivable reports
Reimbursement Specialist
1 Year 2 Months- Verified insurance information for accuracy and completeness and resolved discrepancies as needed Researches, analyzes problems or questions.
- Obtained clinical information needed for order processing or reimbursement.
- Contacted patient to advise of order placement on their behalf and to confirm all patient demographics information.
- Promotes other company products and services, as appropriate.
Claims Representative
10 Months- Making inbound and outbound calls into claims department conducting investigation on assigned cases, confirming coverage.
- Determines liabilities and claims and negotiates settlements.
- Collects timecards or other records of employees hours for accuracy.
Education
Applied Science and Health Information Technology (Bachelor's)
General Studies (High School Diploma)
Upper secondary education
Skills
Human Resource
MS Office
Home Health
EMR
Long term care experience
Call Center
Communication skills
Call center experience
Medical Billing
Microsoft Office
Office management
Human resources
Certification
- Driver's License
- BLS Certification
Timeline
PBX Switchboard Operator
HCA MidWest Health
08.2023 - CurrentRead More
Staffing Manager
University Health Truman Medical Center
06.2023 - CurrentRead More
Nurse Scheduler
Johnson County Rehabilitation Hospital
12.2022 - 11.2024Read More
Staffing Coordinator
Luxor Healthcare
08.2022 - 01.2023Read More
Medical Biller and Coder
On-Call Care Services
11.2020 - 07.2021Read More
Staffing Coordinator/Recruiter
Seva Home Healthcare
11.2019 - 11.2020Read More
Treatment Coordinator
Twin Cities Pain Clinic
08.2017 - 11.2019Read More
Staffing Coordinator
Swope Health Service
12.2015 - 08.2017Read More
Medical Billing and Coding Specialist
The Women's Healthcare Group
07.2014 - 12.2015Read More
Medical Billing Specialist
Carondelet Health Services
06.2011 - 12.2013Read More
Reimbursement Specialist
Apria Healthcare
04.2010 - 06.2011Read More
Claims Representative
Farmers Insurance Company
03.2009 - 01.2010Read More
Paseo Academy Of Performing Arts
General Studies (High School Diploma)
Read More
Normandale Community College
Applied Science and Health Information Technology (Bachelor's)
Read More