Dennielys Guzman
Orlando ,FL
Summary
Dynamic Front Office Assistant with a proven track record at Orlando Health, excelling in patient care coordination and appointment management. Skilled in problem-solving and fluent in both Spanish and English, I enhanced patient satisfaction through effective communication and meticulous scheduling, ensuring a seamless experience for all clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Orlando Health
01.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Patient Care Coordinator
Kroger Specialty Pharmacy
11.2021 - 04.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
William R Boone Highschool
Orlando, FLSkills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Reception duties
- Appointment setting
- Scheduling and calendar management
- Patient charting
- Check-in management
- Fluent in spanish and english
Certification
Licensed nail technician
Languages
Spanish
Full Professional
Timeline
Front Office Assistant
Orlando Health
01.2024 - Current
Patient Care Coordinator
Kroger Specialty Pharmacy
11.2021 - 04.2023
William R Boone Highschool
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