Dedicated service professional with expertise in customer engagement and complaint resolution. Committed to delivering high-quality service and improving sales through effective teamwork and proactive problem-solving.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Server
Burger Joint
Houston
02.2026 - Current
Delivered exceptional customer service in a high-volume dining setting to enhance guest experience.
Engaged customers by answering questions and recommending specials, contributing to increased sales.
Resolved customer complaints with professionalism and courtesy.
Responded efficiently to guest inquiries and complaints in a professional manner.
Delivered orders promptly to ensure customer satisfaction.
Accurately recorded food and drink orders to ensure precise fulfillment.
Collaborated with kitchen staff to streamline food preparation process.
Assisted in training new servers on menu and service standards.
Handled money transactions accurately while following company procedures for handling cash payments.
General Office Cleaner
Auge industrial fasteners
Houston
05.2025 - Current
Utilized cleaning equipment, including floor scrubbers and vacuums, to uphold high cleanliness standards.
Ensured cleanliness of workspaces and common areas, contributing to a safe and pleasant environment.
Ensured restrooms were sanitized and well-maintained for employee use.
Monitored and replenished cleaning supplies, ensuring uninterrupted operations by promptly reporting shortages.
Business Owner
Crystal wash Detailing
Houston
08.2023 - Current
Managed daily operations of a mobile car detailing service.
Coordinated detailing appointment scheduling to optimize service delivery.
Trained and supervised staff on detailing techniques.
Resolved customer inquiries and complaints to ensure satisfaction and retention.
Maintained accurate records of production, inventory, income, and expenses for financial oversight.
Determined pricing for products or services based on costs and competition.
Maintained inventory of cleaning supplies and equipment for efficient operations.
Conducted regular inspections of completed work to uphold service quality standards.