Dennis Bell
Hampton,GA
Summary
Resourceful Techician skilled in plumbing, electrical and HVAC repairs. Comfortable troubleshooting and performing diagnostics and working with sense of urgency. Committed to providing excellent customer service through warm and welcome environment and caring attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Progressive Insurance
07.2023 - Current
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Coordinated with contracting department to resolve payer issues.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Housing Coordinator (Contractor for State of Ga)
Inspire International Cdc
03.2019 - 05.2023
- Met with housing residents and landlords to answer questions, address concerns with maintenance issues.
- Investigated customer complaints to take necessary corrective actions.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.
Maintenance Technician
Atlantic Realty Partners
11.2015 - 03.2019
- Installed and maintained plumbing and HVAC systems.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
- Installed new locks, door handles, and door closers.
- Improved tenant satisfaction by promptly addressing and resolving maintenance concerns in a professional manner.
Education
Associate of Arts - Engineering
The Art Institute of Atlanta
Atlanta, GA06.2009
Skills
- Critical Thinking
- CRM Software
- Minor Repairs
- Electrical Repairs
- Plumbing Maintenance
- Mechanical Troubleshooting
- HVAC maintenance
Certification
HVAC EPA Certification
Timeline
Customer Service Representative
Progressive Insurance
07.2023 - Current
Housing Coordinator (Contractor for State of Ga)
Inspire International Cdc
03.2019 - 05.2023
Maintenance Technician
Atlantic Realty Partners
11.2015 - 03.2019
Associate of Arts - Engineering
The Art Institute of Atlanta