Dennis Bonke
Freeport,IL
Summary
Experienced professional with a strong commitment to customer service and meeting employer expectations. Proven track record of success and a wealth of knowledge and expertise. Committed to delivering exceptional results and exceeding customer expectations.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Sentry
02.2024 - 11.2024
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Section 8 Property Inspector ( Temporary)
Winnebago County Housing Authority
07.2023 - 09.2023
- Checked into potential license violations and permit concerns to isolate and remedy issues.
- Identified discrepancies between use and management directives by evaluating historical documents and current reports.
- Carefully evaluated use of government property to determine compliance with Type requirements.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Investigated complaints, incidents, and accidents at work sites.
- Completed inspections of current construction, refurbishment and repair projects.
- Delivered services to customer locations within specific timeframes.
Deputy Assessor
Rockford Township Assessors Office
08.2021 - 03.2023
- Assist taxpayers with questions of evaluations, prepare evidence for defending property values for the Board of Review, attend Board of Review hearings for the Assessors Office
- Prepare all documentation required for building permits within the township, perform site visits to insure timely completion of permits in regards to property value and initiate changes to property values when applicable
- Perform any special projects or data processing by the office as needed
Inspector
City of Freeport
05.2018 - 03.2021
- Wrote and issued inspection reports documenting compliance or non-compliance and remedial actions required
- Captured inspection results in customized data collection software program with handheld device or laptop computer
- Prepared cases for prosecution in an administrative adjudication, prosecuting cases that had not been complied by the re-inspection date
- Investigated complaints and delivered inspection results to requesting officials
Sales Associate Driver
Schwan's Home Delivery
02.2018 - 05.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Seasonal Soil Sampler
Farmers Edge
08.2017 - 11.2017
- Perform soil sampling at assigned fields using digital field maps and using good manufacturing practices to supply laboratories a proper sample for P.H
- Checks
- Check levels, nutrients and moisture balances to insure information to the field owner about soil health
Firefighter/Inspector
Chicago Fire Department
03.2007 - 10.2016
- Perform life safety and pre-fire inspections to insure the security of all tenants and owners of commercial buildings
- Inspect hotels, motels, and bed and breakfasts
- Ensure timely compliance of complaints sent to the Fire Prevention Bureau
- Fire systems testing, fire pump testing, egress issues, elevator fire mode testing and compliance of all city fire codes
- Attend court to serve as an expert witness for unsafe conditions found during the performance of inspections
- Perform inspections for facilities seeking State and Federal funding
Executive Assistant (Commander) Medical Section
Chicago Fire Department
03.2001 - 03.2007
- Coordinated the day to day operations of the Medical Section of the Chicago Fire Department
- Managed all the staff of the Medical Section in absence of the section Commanding Officer
- Scheduling of members within all ranks of sworn members of the fire department for medical appointments
- Maintaining a good relationship with ill members to ensure various appointments were scheduled and kept in a timely manner
- Assisting with member's paperwork to verify all information turned into the medical section was accurate and complete
- Responsible for assigning members to return to work assignments once they were released to duty by the Medical Director
- Assisted the Medical Director of the department in any inquiries
- Trained probationary members in department medical orders as well as refresher courses for promoted members
- Trained all members in the Fire Department in HIPAA compliance
- Maintained all records for the medical section for over 5000 members, maintained all OSHA required records
Firefighter
Chicago Fire Department
10.1996 - 03.2001
- Responds to fire alarms and extinguishes fire; responds to calls for emergency medical services, and rendering first aid
- Cleans and inspects equipment and apparatus after returning from an emergency response
- Performs all work duties and activities in accordance with city policies and procedures
E-4 Crew Chief
United States Air Force
12.1985 - 12.1989
- Responsible for all ground maintenance, supervising all maintenance technicians performing all ground testing of all aircraft systems
- Traveling with aircraft on mission critical assignments
Education
Aerospace Sciences - undefined
Community College of the U.S. Air Force
Fairfield AFB, CaliforniaFire Science - undefined
City Colleges of Chicago
Skills
- Microsoft Windows 6 Professional
- Microsoft Windows 7
- Microsoft Windows 10
- Microsoft Office Suite
- AIMS
- Iworq
- Hansen 8
- WIN-GIS
- Report Writing
- Regulatory compliance
- Collaboration with other departments
- Complaint resolution
- Product education
- Recordkeeping strengths
- Conflict resolution
- Client relations
- Call management
- High-energy attitude
- Calm demeanor
- Software CRM system proficiency
- Verbal and written communication
- Live chat support
- Call center procedures
- Customer relations
Awards
- Good Conduct Medal Longevity
- Dean's List Spring 1997
- Dean's List Fall 1997
Timeline
Customer Service Representative
Sentry
02.2024 - 11.2024
Section 8 Property Inspector ( Temporary)
Winnebago County Housing Authority
07.2023 - 09.2023
Deputy Assessor
Rockford Township Assessors Office
08.2021 - 03.2023
Inspector
City of Freeport
05.2018 - 03.2021
Sales Associate Driver
Schwan's Home Delivery
02.2018 - 05.2018
Seasonal Soil Sampler
Farmers Edge
08.2017 - 11.2017
Firefighter/Inspector
Chicago Fire Department
03.2007 - 10.2016
Executive Assistant (Commander) Medical Section
Chicago Fire Department
03.2001 - 03.2007
Firefighter
Chicago Fire Department
10.1996 - 03.2001
E-4 Crew Chief
United States Air Force
12.1985 - 12.1989
Aerospace Sciences - undefined
Community College of the U.S. Air Force
Fire Science - undefined
City Colleges of Chicago
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