Dennis De La Gala
Hemet,CA
Overview
10
10
years of professional experience
Work History
Relief Sales Representative
Bimbo Bakeries USA
Hemet, CA
08.2021 - 12.2023
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed key customer relationships to increase sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Planned and implemented merchandising strategies to maximize sales potential.
- Assisted with the organization of promotional displays in stores.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Have the back stock (company inventory that was stored in the back) organized and clean
- Maintain and keep an eye for expired product
- Adhered to company initiatives and achieved established goals.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Create orders for the week when specials would be promoted
- Worked with mom and pops stores as well with corporate companies such as supermarkets, Walmart's, Gleeson, ect.
Sales Associate
SuKarne
Los Angeles, CA
07.2020 - 09.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Conducted inventories on a regular basis to track stock levels.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Placed special orders or called other stores to find desired items.
Merchandiser
Reyes Coca cola
Downey, CA
03.2019 - 03.2020
- Work with cokes flavor schematics that had to done in all displays and soda line
- Communication with groceries manager and management was always key
- Displays every Wednesday and taken down a week later (depending the special or if it had a permeate place
- Work with delivery schedules when the product would arrive to the store, work the product that would be missing, condense the remaining product that was left from the deliver in a selected section that would be given from the receiver
- Execution was very important to have the company stand out and attract more customers
- Would restock the coolers from supermarkets if when they would have them
- Communication with sales representatives were very huge to understand what the plan would be for the pallets to be drop or taken
- Shortages would be reported to the sales representative to increase order demand
- Being a team player with others when finishing early
Assistant Manager
Dominos
South Gate, CA
11.2016 - 11.2018
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
Costumer Survice Reprosentative
DOMINOS
South Gate, CA
09.2015 - 11.2016
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Crew Member
Little CAESARS Pizza
Cudahy, CA
09.2013 - 03.2015
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Restocked kitchen supplies including food products and utensils.
- Maintained safe food handling practices to prevent germ spread.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
South East High School
South Gate, CA06-2013
Some College (No Degree) -
East Los ANGELES Community College
Monterey Park, CASkills
- Sales Strategy Development
- Customer Service 10yrs
- Business Development
- Sales Closing
- Sales Development
- Product Merchandising
- Relationship Building
- Negotiation Tactics
- Product and Service Knowledge
- Sales Expertise 5yrs
- Driving 6yrs
- Class C License
- Forklift experience 2 yrs(propane and electric)
Timeline
Relief Sales Representative
Bimbo Bakeries USA
08.2021 - 12.2023
Sales Associate
SuKarne
07.2020 - 09.2021
Merchandiser
Reyes Coca cola
03.2019 - 03.2020
Assistant Manager
Dominos
11.2016 - 11.2018
Costumer Survice Reprosentative
DOMINOS
09.2015 - 11.2016
Crew Member
Little CAESARS Pizza
09.2013 - 03.2015
High School Diploma -
South East High School
Some College (No Degree) -
East Los ANGELES Community College