DENNIS MORGAN

Dallas,Tx

Summary

Results-oriented manager skilled in optimizing operations and enhancing customer experiences through effective team leadership and training. Demonstrates strong financial acumen by managing budgets and inventory across multiple sites. Committed to continuous improvement and fostering a positive work environment that drives exceptional service delivery.

Overview

years of professional experience

Work History

Assistant General Manager/ Multi Unit Manager

Avolta, HMS Host Inc.

Dallas, TX

06.2021 - 06.2026

Managed operations for three restaurant locations, including Decanted, Plum Market Texas, and Life, supported smooth service and customer satisfaction.
Managed daily operations of the store, including scheduling and supervising staff for 30+ associates.
Scheduled and supervised bartenders across three restaurants while coordinating service vendors such as plumbers and cable technicians.
Monitored employee performance and ensured adherence to company policies and procedures.
Implemented training programs for new employees to enhance service standards and compliance.
Resolved customer complaints promptly, fostering positive relationships and brand loyalty.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Reviewed financial statements and sales or activity reports to track productivity and goal progress.
Processed invoices and completed monthly inventory counts to maintain accurate cash balances and financial records for three locations.
Checked inventory levels and ordered merchandise to ensure stock availability across three locations.
Placed food, liquor, and wine orders for three locations to help maintain proper inventory levels.
Managed store cash intake with high accuracy and prepared daily bank deposits.

Getaroom.com/ Hotels.com

Getaroom

Dallas, Texas

04.2015 - 08.2020

Managed customer inquiries and reservations through hotel booking systems.
Assisted guests with check-in and check-out procedures efficiently.
Provided detailed information about hotel services and local attractions to guests.
Cultivated relationships with repeat guests to enhance personalized service.
Addressed guest complaints promptly to maintain positive relationships and experiences.
Collaborated with sales team to promote special offers and packages.
Set up room blocks using group rooming lists to track and manage block room reservations.
Supervised staff training programs to enhance team performance and guest interactions.
Trained staff on booking systems and customer service protocols.
Developed and implemented marketing strategies to attract new customers effectively.
Collaborated with department heads to streamline workflows and improve service delivery.
Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
Coordinated scheduling to maintain optimal staffing levels during peak hours.
Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
Guided team members on metrics and consumer experience behaviors to elevate satisfaction ratings.
Formulated policies and procedures to align with company growth objectives.

MARKETING CENTER MANAGER

Certified Payment

Carrollton, Tx

08.2005 - 02.2015

Delivered exceptional client experiences through hands-on leadership of associates and managers.
Motivated and led team members to collaboratively achieve targets, fostering a culture of teamwork.
Coordinated monthly budgets and managed profit and loss to consistently meet margin targets.
Evaluated workflow and service quality to keep operations in compliance with requirements.
Mitigated business risks by working closely with staff members and assessing performance.
Forecasted customer demand to set prices or credit terms for goods or services.
Created business plans to guide strategic decisions toward long-term objectives.
Managed daily operations of payment processing center efficiently.
Coordinated training sessions for new employees on company systems.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.

Education

Some College (No Degree) - Business Administration and Management

Brookhaven College