Dennis Morrison
Columbia,TN
Overview
26
26
years of professional experience
Work History
Collision Center Manager
Columbia Chrysler Dodge Jeep Ram
Columbia, TN
02.2014 - 08.2023
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours while minimizing overtime expenses.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Maintained safety of all personnel through hands-on management.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Collaborated with other departments to improve overall company performance and customer experience.
- Inspected auto body damage and wrote up repair orders.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Launched community outreach initiatives such as car care clinics to build brand awareness within the local market.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Collision Center Assistant Manager
Brown's Body Shop
Columbia Tennessee
07.1997 - 05.2008
- Enhanced customer satisfaction by providing efficient service and addressing concerns promptly.
- Managed daily financial transactions, ensuring accuracy and timely reporting to upper management.
- Streamlined office operations for increased productivity, implementing effective organizational strategies.
- Oversaw staff scheduling, maintaining optimal coverage during peak business hours while minimizing overtime expenses.
Education
High School Diploma -
Owego Free Academy
Owego, NY06.1987
Skills
- Automotive Repair Knowledge
Timeline
Collision Center Manager
Columbia Chrysler Dodge Jeep Ram
02.2014 - 08.2023
Collision Center Assistant Manager
Brown's Body Shop
07.1997 - 05.2008
High School Diploma -
Owego Free Academy