Dennis Paz
Lantana,FL
Summary
Proven track record in enhancing customer experiences and streamlining the check-in process at Courtyard by Marriott, showcasing exceptional customer service and time management skills. Expert in creating welcoming environments and efficiently handling multiple tasks, significantly improving guest satisfaction. Fluent in Spanish, adept at cash handling and telephone etiquette, demonstrating a comprehensive skill set in hospitality.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Hoilday Inn Express
07.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Housekeeper
TownePlace Suites by Marriott
01.2018 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivering towels and amenities that a guest may call for
Waiter
Calaveras Cantina
04.2015 - 02.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FLSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Ability to multitask
- Spanish speaker
Timeline
Front Desk Receptionist
Courtyard by Marriott
03.2022 - Current
Front Desk Receptionist
Hoilday Inn Express
07.2021 - 09.2022
Housekeeper
TownePlace Suites by Marriott
01.2018 - 03.2020
Waiter
Calaveras Cantina
04.2015 - 02.2016
High School Diploma -
Forest Hill Community High School