Dennis Phipps
Jacksonville,FL
Summary
Diligent property and auto adjuster with solid background in claims adjustment. Proven ability to manage complex cases and negotiate settlements effectively. Demonstrated expertise in resolving disputes and maintaining client satisfaction through keen analytical skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Independent Adjuster
E.A Renfroe
10.2018 - 10.2024
- Auto Catastrophe Claims Hurricane Micheal - In office Atlanta State Farm Insurance Oct 2017 - Dec 2017 -Adjusting Firm Catastrophe National Claims (CNC)
- Auto Complex Liability Claims in office Atlanta State Farm Insurance Dec 2017 - Feb 2018 - Adjusting Firm Quality Assurance Claims (QA Claims)
- Property Catastrophe Claim - Hurricane Laura - Field Handling - Lake Charles, Louisiana Sept 2020 - April 2021 - Adjusting Firm EA Renfroe
- Auto Personal - AWC Express Virtual May 2021 - Aug 2021 Adjusting Firm EA Renfroe
- Property Catastrophe Hurricane Ida - Field Haniling - Gonzales, Louisiana - Sept 2021 - June 2022 Adjusting Firm EA Renfroe
- Property Catastrophe - Hail/Fire/Wind - Field Handling - Fort Myers, Florida July 2022 - Oct 2022 Adjusting Firm EA Renfroe
- Property Catastrophe - Wind - Field Handling - El Centro, California - Oct 2022 - December 2022 Adjusting Firm EA Renfroe (Reassigned to another location in California)
- Property Catastrophe - Branch / Zone Assist - Field Handling - Palm Springs, California - Dec 2022 - Feb 2023 Adjusting Firm EA Renfroe
- Property Catastrophe - Hail - Field Handling - Melbourne, Florida - May 2023 - June 2023 Adjusting Firm EA Renfroe
- Property Catastrophe - Wind/Hail - Field Handling - Little Rock, Arkansas - July 2023 - Nov 2023 - Adjusting Firm EA Renfroe
- Property Daily Claims - Los Angeles, California - Jan 2024 - May 2024 - Adjusting Firm EA Renfroe
- Property Catastrophe - Wind - Cleveland, Ohio - Aug 2024 - Oct 2024
- Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.
- Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
- Maintained a solid understanding of how policy language applied to specific claims situations ensuring consistent interpretation for all parties involved.
- Answered customer questions regarding deductibles.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Identified suspicious losses and contacted manager for investigative assistance.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Six years of Xactimate and Xacontents experience.
Education
Adjusters License - Independent Adjusters Course
Florida State College of Jacksonville
Jacksonville, FL12-2017
Trade School For Commercial License - Professional Driver
Roadmaster Drivers School of Jacksonville
Jacksonville, FL06-2012
High School Diploma -
Jean Ribault High School
Jacksonville, FL05-2005
Skills
- Damage assessment
- Property Inspection
- Policy Interpretation
- Insurance regulations
- Highly motivated
- Claims Processing
- Insurance policy coverage knowledge
- Report Writing
- Coverage assessments
- Policy investigations
- Regulatory ComplianceAutomobile claims specialist
Timeline
Independent Adjuster
E.A Renfroe
10.2018 - 10.2024
Adjusters License - Independent Adjusters Course
Florida State College of Jacksonville
Trade School For Commercial License - Professional Driver
Roadmaster Drivers School of Jacksonville
High School Diploma -
Jean Ribault High School
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