Dennis Povlak Jr
Jacksonville,FL
Summary
Dynamic and results-driven professional with experience at Walmart and Citi, excelling in safety standards and customer engagement. Proven ability to enhance workflow efficiency and boost sales revenue through effective communication and problem-solving. Skilled in restocking produce and maintaining high-quality service, ensuring customer satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Produce Associate
Walmart
05.2025 - Current
- Operated machinery to assist in production line efficiency.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Loaded and unloaded products for optimal workflow on the production floor.
- Collaborated with team members to meet daily production goals efficiently.
- Followed safety protocols to minimize risks during operation tasks.
- Assisted in quality control checks to ensure product compliance with standards.
- Participated in training sessions to enhance operational skills and knowledge.
- Adapted quickly to changes in production schedules and priorities as needed.
Customer Service Sales Representative
Citi
05.2004 - 06.2024
- Assisted customers with inquiries, providing accurate product information and recommendations.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Maintained knowledge of current promotions to enhance customer engagement.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Skills
- Safety standards
- Customer engagement
- Restocking produce
- Shelf stocking
Timeline
Produce Associate
Walmart
05.2025 - Current
Customer Service Sales Representative
Citi
05.2004 - 06.2024
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