Dennis Randall
Billings,MT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Ace Hardware
04.2024 - Current
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
Bus & Paratransit Driver
MET Transit
01.2018 - 03.2024
- Operate a transit system bus and paratransit van over designated routes or as dispatched according to time schedule.
- Attend to special needs of passengers including elderly & disabled passengers; operate hydraulic wheelchair platform and restraints
- Promote a positive public relations image, promote ridership; greet passengers; provide information; answer questions regarding routes, regulations, and City and business locations
- Perform a variety of equipment, building and ground maintenance duties including snow removal.
- Took customers to appointments and built positive relationships with healthcare staff.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
Lead Driver
Holiday Companies
09.2012 - 01.2018
- Responsible for loading, deliveries, and unloading of light oil products (gas and diesel) to all Holiday stations in Billings area
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Developed and maintained courteous and effective working relationships.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Proven ability to learn quickly and adapt to new situations.
Driver
GM Petroleum
04.2008 - 08.2012
- Responsible for loading, deliveries, and unloading of light oil products (gas, diesel & propane) in and around the Billings area.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Driver
Sentinel Transportation
05.1996 - 02.2008
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
High School Diploma -
Billings West High School
Skills
- Customer Relations Skills
- Route Planning
- Operational Procedures
- Special Needs Understanding
- Commercial Driving Experience
- Mobility Assistance
Additional Information
- INTERESTS: Wood Working, Camping, Hunting, Fishing, Biking & Golfing
Timeline
Customer Service Representative
Ace Hardware
04.2024 - Current
Bus & Paratransit Driver
MET Transit
01.2018 - 03.2024
Lead Driver
Holiday Companies
09.2012 - 01.2018
Driver
GM Petroleum
04.2008 - 08.2012
Driver
Sentinel Transportation
05.1996 - 02.2008
High School Diploma -
Billings West High School
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