Dennis Gawronski
Macomb,MI
Summary
Experienced Professional specializing in customer relationship management and sales strategy development. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
28
28
years of professional experience
Work History
Automotive Sales Professional
Royal Oak Ford
Royal Oak, MI
11.2011 - Current
- Greeted customers and identified their needs by listening to their inquiries.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Provided information on features, benefits, warranties, and financing options.
- Maintained customer relationships through follow-up calls and emails.
Marketing and Communication Director
Trynex International
Madison Heights, Michigan
12.2010 - 11.2011
- Managed the CRM (Salesforce) reporting system
- Directed training programs for customer service representatives and sales personnel
- Developed and implemented comprehensive communications plans to reach target audiences.
North America Customer Service Manager
Ceratizit USA
Warren, MI
04.2009 - 12.2010
- Streamlined operations with several SAP-based improvements.
- Engaged with sales, shipping, and accounting teams.
- Developed production goals for customer service reps.
Corporate Accounting International Analyst
Chrysler World Headquarters
Auburn Hills, MI
11.1996 - 12.2008
- Developed financial models to analyze data and identify potential risks.
- Prepared forecasts of future performance based on historical trends.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
Education
BBA - Finance
Walsh College of Business
Troy, MI05-1991
Skills
- Sales strategy development
- Data-driven decision-making
- Financial Deal Structuring
- Consultative techniques
- Call center experience
- Team training and development
Timeline
Automotive Sales Professional
Royal Oak Ford
11.2011 - Current
Marketing and Communication Director
Trynex International
12.2010 - 11.2011
North America Customer Service Manager
Ceratizit USA
04.2009 - 12.2010
Corporate Accounting International Analyst
Chrysler World Headquarters
11.1996 - 12.2008
BBA - Finance
Walsh College of Business
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