Summary
Overview
Work History
Education
Skills
Timeline
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Dennis Michael Fowler

Chestertown,MD

Summary

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience

Work History

Delivery Expert

Dominos's Pizza
05.2021 - Current
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Directly interacted with customers to deliver ordered goods.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Reported customer questions, issues and complaints to management.
  • Submitted receipts and money received from deliveries at end of each shift.

Store Clerk

Hillside Motel
01.2018 - 01.2019
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked personal identifications during alcohol and tobacco sales.

Sales Associate

Yankee Candle Inc.
06.2013 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Arts - Programming And Game Design

South New Hampshire University
Manchester, NH
06.2025

Associate of Arts - Computer Science And Programming

Anne Arundel Community College
Arnold, MD
06.2019

Skills

  • Customer Accounts Management
  • Cash Register Operations
  • Product and Service Sales
  • Verbal Communication
  • Sales Training
  • Customer Needs Assessments
  • Teamwork and Collaboration
  • Strong Communication and Interpersonal Skills

Timeline

Delivery Expert

Dominos's Pizza
05.2021 - Current

Store Clerk

Hillside Motel
01.2018 - 01.2019

Sales Associate

Yankee Candle Inc.
06.2013 - 01.2014

Bachelor of Arts - Programming And Game Design

South New Hampshire University

Associate of Arts - Computer Science And Programming

Anne Arundel Community College

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Dennis Michael Fowler