Dennisse Estrada
Cudahy,CA
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Panda Express. Proven track record in training staff and enhancing customer satisfaction through effective complaint resolution. Skilled in cash handling and OSHA compliance, with strong verbal communication abilities that foster teamwork and efficiency.
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Lead
Panda Express Restaurant
Lynwood, California
07.2022 - Current
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Enforced compliance with health regulations, resulting in successful inspections and high sanitation scores.
- Trained new employees and delegated daily tasks and responsibilities.
Custodian
Disneyland Park
Anaheim California
08.2021 - 08.2022
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Receptionist
Tax Services
Downey, California
06.2020 - 06.2021
- Handled incoming calls and inquiries, directing them to appropriate departments for resolution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Science - Business Administration
Cal State University Dominguez Hills
Carson, CA06.2024
Skills
- Work delegation
- Shift leadership
- Cash handling
- Customer service management
- POS system operation
- Verbal and written communication
- OSHA regulations compliance
- Multitasking Abilities
Certification
Food Handlers Certification
Timeline
Shift Lead
Panda Express Restaurant
07.2022 - Current
Custodian
Disneyland Park
08.2021 - 08.2022
Receptionist
Tax Services
06.2020 - 06.2021
Bachelor of Science - Business Administration
Cal State University Dominguez Hills