Tyrsi Ross
Conroe
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
Work History
Shift Lead
Murphy USA
Conroe
05.2025 - Current
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
Customer Service Desk Associate
Home Depot
Aberdeen
06.2018 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered to all established safety protocols when handling hazardous materials.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Excelled in exceeding daily credit card application goals.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Stayed abreast of latest software developments to enhance job knowledge.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
GED -
Squalicum
Bellingham, WASkills
- Employee training
- Task delegation
- Customer service
- Cash handling
- Problem solving
- Health and safety
- Process improvement
- Team building
- Operations monitoring
- Workplace safety
- Customer service focus
- Performance improvement
- Work delegation
- Rules enforcement
- Relationship management
- Staff development
- Loss prevention
- Conflict management
- Sales proficiency
Affiliations
- Creative art
- Photography
- Organization
- Networking
- Problem solving
- Academic competition
- Music
- Herbal cultivator
- Interior design
References
References available upon request.
Timeline
Shift Lead
Murphy USA
05.2025 - Current
Customer Service Desk Associate
Home Depot
06.2018 - 05.2022
GED -
Squalicum