DENNY KWON
AXESS AUTO COLLISION REPAIR CENTER
Flushing,NY
2
Languages
1
Certification
21
years of professional experience
Results-driven Manager focused on customer service and team leadership. Enhanced customer satisfaction and streamlined operations through effective decision-making and time management. Committed to supporting team objectives and contributing to company success.
Work History
Manager
10 Months- Coordinated daily operations to ensure efficient workflow and timely completion of repair projects.
- Monitored quality assurance processes to maintain high standards in vehicle repairs and customer satisfaction.
- Assisted in training new staff on company procedures and safety protocols within the repair shop.
- Implemented inventory management practices to streamline parts acquisition and reduce downtime.
- Enhanced customer service by addressing inquiries and resolving issues promptly during service appointments.
- Collaborated with technicians to assess repair needs and provide accurate estimates for clients.
- Managed and motivated employees to be productive and engaged in work.
Client Advisor
11 Years 6 Months- Delivered exceptional client service by addressing inquiries and resolving concerns efficiently.
- Cultivated strong relationships with clients, enhancing loyalty and engagement through personalized communication.
- Analyzed client feedback to identify trends, driving improvements in service delivery and customer satisfaction.
- Developed and maintained comprehensive knowledge of BMW products, providing informed recommendations to clients during consultations.
- Collaborated with sales team to develop tailored solutions that met individual client needs effectively.
Client Advisor
8 Years 8 Months- Mentored junior staff on best practices for client interaction, fostering a culture of excellence in service delivery.
- Led initiatives to streamline processes, improving response times and overall operational efficiency within the department.
- Implemented training programs for new hires, ensuring adherence to company standards and enhancing team performance.
- Assisted in training new team members, sharing best practices and expertise in the Client Advisor role.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all advisory activities.
Education
No Degree - Automotive Engineering
Skills
Relationship management
Customer service
Team leadership
Problem-solving
Operational Efficiency
Customer relationship management
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Certified client advisor, BMW of Manhasset
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Manager
AXESS AUTO COLLISION REPAIR CENTER
12.2025 - CurrentRead More
Client Advisor
BMW OF MANHASSET (BMW OF BAYSIDE)
05.2014 - 11.2025Read More
Client Advisor
Rallye BMW
08.2005 - 04.2014Read More
Jefferson Community And Technical College
No Degree from Automotive Engineering
Read More