Denys Samnara

• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Addressed customer concerns with suitable solutions.
• Oversaw financial management, budget management, accounting and payroll activities.
• Maintained accurate inventory records to track stock levels and minimize costs.

• Answered customer requests with information about product availability, shipping information and status updates.
• Maintained current knowledge of all personnel in field and all completed deliveries or delays.
• Managed daily delivery and work schedules to maximize coverage.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Reported delays, accidents or other traffic and transportation situations.
• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

• Completed routine and incident-related documentation
• Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage
• Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo
• Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
• Worked with local and federal law enforcement agents to coordinate apprehensions
• Monitored and conducted passenger screening

Responsible for assisting and transporting airline passengers requiring wheelchair assistance at the Airport.

• Reviewed customer data to assess current issues and determine potential solutions
• Provided onsite training
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

• Generated brand awareness and positive product impressions to increase sales
• Promoted brand through event marketing, demonstrations and sales
• Processed payments and maintained accurate drawers to meet financial targets
• Bagged, wrapped and packaged purchases according to customer needs
• Initiated friendly conversation with each customer to determine level of assistance required
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Provided every customer with professional and polite support for sales and service needs
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items