Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Denzel Adams

Columbus,Ohio

Summary

Epic Systems Analyst II with specialization in MyChart module and extensive experience in EHR optimization. Demonstrated success in enhancing EHR performance and streamlining patient engagement workflows. Proficient in Epic applications, providing technical support and user training to improve operational efficiency. Focused on achieving high user satisfaction and operational excellence in clinical environments.

Overview

6
6
years of professional experience

Work History

IS Epic Service Analyst II

Nationwide Children's Hospital
Columbus, Ohio
04.2025 - Current
  • Delivered comprehensive clinical and technical support for Epic EHR system, enhancing performance across research, clinical, and administrative teams.
  • Spearheaded user support initiatives, providing training, issue resolution, and coordinating software upgrades with IT and vendors.
  • Managed suite of Epic applications including Interconnect, Hyperspace, EPS, and Care Everywhere to ensure operational reliability.
  • Specialized in Epic MyChart module, optimizing patient engagement workflows and integration with clinical operations.

Clinical Applications Technician

The Ohio State Wexner Medical Center
Columbus, Ohio
08.2023 - 04.2025
  • Delivered clinical and technical support for Epic, ensuring system functionality across research and administrative teams.
  • Managed user support through training and troubleshooting, collaborating with vendors and IT teams.
  • Implemented software updates and device integrations to improve patient care and administrative processes.
  • Oversaw management of applications including Interconnect, Hyperspace, EPS, Haiku, and Care Everywhere.
  • Demonstrated expertise in Epic MyChart module, patient workflows, and clinical workflow integration.
  • Provided end-user training in Allscripts and EHR while partnering with senior clinical applications staff.

Desktop Support Technician

The Ohio State Wexner Medical Center
Columbus, Ohio
03.2022 - 08.2023
  • Provide second-level support and maintenance for desktop systems, hardware, software, and peripherals.
  • Perform troubleshooting, break/fix, and deployment tasks, ensuring smooth operations through system maintenance, patching, and upgrades.
  • Collaborate with Project Managers to implement new technologies.
  • Troubleshoot network issues, leveraging expertise in infrastructure, firewalls, proxies, and cloud-based load balancing (e.g., AWS, Azure).
  • Configure and optimize Application Delivery Controllers (ADC).
  • Oversee administration of Layer 1 infrastructure, including cabling, power systems, and telecommunications.
  • Mentor junior technicians supporting desktop systems, telephony, video, and other peripherals.
  • Manage compliance, budget, and design for copper/optical fiber networks and power systems, ensuring quality control and infrastructure reliability.

Patient Access Coordinator II

The Ohio State Wexner Medical Center
Columbus, Ohio
11.2021 - 03.2022
  • Processed FMLA/Disability Forms: Managed the completion and submission of FMLA, disability, and other medical documentation for patients.
  • Telehealth Scheduling: Coordinated telehealth appointments and supporting the scheduling of initial care visits.
  • Training & Mentorship: Provided training and mentorship to new hires on departmental procedures, policies, and standards.
  • Collaborative Care: Worked closely with multidisciplinary teams to streamline and enhance patient care workflows.
  • Managed patient scheduling, appointment confirmations, and insurance verification.
  • Provided front-line support using Epic, Outlook, and Workday.
  • Processed payments and maintained accurate transaction records.
  • Organized patient records for easy retrieval and ensured confidentiality.
  • Delivered excellent customer service to patients and staff, explaining procedures and services.

Patient Access Coordinator I

The Ohio State Wexner Medical Center
Columbus, Ohio
02.2020 - 11.2021
  • Installed, repaired, and configured software and hardware to resolve technical issues.
  • Provided Tier 1 IT support, troubleshooting, and guiding users through basic tasks.
  • Set up workstations and removed malware and security threats.
  • Applied software patches and updates to ensure system security and data protection.

Help Desk Technician

The Ohio State University
Columbus, Ohio
08.2019 - 02.2020
  • Proficient in Microsoft Office (Excel, Word, Outlook), ServiceNow, Salesforce, Kaseya, VMware, and SolarWinds, with experience in issue tracking and IT management.
  • Data Management & Compliance: Experienced in data provisioning, maintaining Mac support services, and ensuring compliance with HIPAA regulations and patient data privacy.
  • Networking & Security: Basic understanding of TCP/IP, DNS, DHCP, Firewalls, and Load Balancing (AWS/Azure).
  • Project Management: Led and supported IT projects from planning to deployment, ensuring successful implementation.
  • Application Maintenance: Expertise in system imaging, configuration, and deployment of clinical applications.
  • Communication: Effective liaison between end-users, vendors, and IT teams for issue resolution and system upgrades.

Education

Bachelor of Arts - General Studies

Southern New Hampshire University
NH
05.2024

Associate of Arts - Liberal Arts

Southern New Hampshire University
NH
11.2023

Skills

  • Epic
  • Electronic Health Records (EHR)
  • Microsoft Office (Excel, Word, Outlook)
  • ServiceNow
  • VMware
  • SolarWinds
  • HIPAA compliance
  • System imaging
  • Software upgrades
  • Application support
  • Cross-functional collaboration
  • Troubleshooting
  • Network connectivity
  • End-user training
  • Technical support
  • Project management
  • Application maintenance
  • Epic system support

Accomplishments

Honor Roll, All semesters of 2023 & 2024, 3.8, Summa Cum Laude

Timeline

IS Epic Service Analyst II

Nationwide Children's Hospital
04.2025 - Current

Clinical Applications Technician

The Ohio State Wexner Medical Center
08.2023 - 04.2025

Desktop Support Technician

The Ohio State Wexner Medical Center
03.2022 - 08.2023

Patient Access Coordinator II

The Ohio State Wexner Medical Center
11.2021 - 03.2022

Patient Access Coordinator I

The Ohio State Wexner Medical Center
02.2020 - 11.2021

Help Desk Technician

The Ohio State University
08.2019 - 02.2020

Bachelor of Arts - General Studies

Southern New Hampshire University

Associate of Arts - Liberal Arts

Southern New Hampshire University

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