Deondra Brandon
Nettleton,MS
Summary
Dynamic and results-driven professional with extensive experience in customer service at Walmart. Proven track record in cash handling and fostering customer relationships, ensuring satisfaction and repeat business. Recognized for reliability and exceptional communication skills, consistently enhancing operational efficiency and maintaining a clean, organized work environment.
Overview
7
7
years of professional experience
Work History
Cashier
Walmart
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
McDonald
Aberdeen, MS
08.2023 - 11.2024
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Production
Stanley Black & Decker
Verona, MS
07.2020 - 08.2022
- Participated in concept and production projects under assigned conditions.
- Maintained clean and organized tool sets for production runs.
- Improved production efficiency by streamlining textile manufacturing processes.
- Researched and tested new materials for production.
- Maintained open lines of communication between departments, ensuring smooth collaboration across all stages of production from pre-production planning through post-production editing processes.
- Observed machines to promote continual, efficient production during operations.
Call Center Representative
Iqor
Tupelo, MS
04.2018 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Amory High School
Amory, MS05.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer service excellence
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Payment processing
- Multitasking and organization
- Training and onboarding
- Promotions and discounts
Timeline
Cashier
Walmart
08.2023 - Current
Cashier
McDonald
08.2023 - 11.2024
Production
Stanley Black & Decker
07.2020 - 08.2022
Call Center Representative
Iqor
04.2018 - 08.2020
Amory High School